Jill Shafer Email and Phone Number
Jill Shafer is a Senior Program Manager, Credential Security and Operations at Salesforce. Colleagues describe them as "Jill was a pleasure to work with. She is very bright, professional and a great asset to any team. I would highly recommend her." and "Jill is an experienced technical training professional with an ability to convey information clearly and concisely while commanding the attention of her training audience. She has excellent interpersonal skills, business insight and integrity. She possesses a keen ability to quickly learn, articulate and share the benefits of different technologies by focusing on what the overall solution means to the customer or partner. She also demonstrates a passion for what she does and that passion is obvious to coworkers and customers alike. She is a lifelong learner who willingly shares her knowledge with others. She is a joy to work with."
Salesforce
View- Website:
- salesforce.com
- Employees:
- 46706
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Senior Program Manager, Credential Security And OperationsSalesforce Apr 2024 - PresentMichigan, United States -
Senior Program Manager, Trailhead Academy OperationsSalesforce Feb 2022 - Apr 2024 -
Senior Program Manager, Delivery ExcellenceSalesforce Sep 2019 - Apr 2022Caledonia, Michigan, United StatesIdeated and built a global accountability dashboard to track progress and metrics for initiatives. Implemented standard templates to facilitate internal processes and create consistency across the global team. Developed ongoing enablement strategies for external contractor onboarding. Designed and implemented two Google sites to increase efficiency and access to proprietary documentation and team-related assets. Coordinated strategic planning for special projects. Slack champion and early adopter. -
Program Manager, Change ManagementSalesforce Aug 2018 - Sep 2019Spring Lake, MiLed and onboarded a global team of 10+ Change Management experts as they partnered with customers to create bespoke change management strategies. Managed customer escalations and brainstormed strategies with consultants to ensure the success of our projects. Increased change management revenue by developing change management discovery questions, scoping calculator, and packaged offerings. Optimized Change Management methodology and deliverables to meet the needs of our customers. -
Senior Change Management And Training ConsultantSalesforce Nov 2011 - Aug 2018Greater Chicago Area (Telecommuter)Partnered with client subject matter experts and internal teams to create customized change management strategies and training solutions, including: - Change Management Workshops - Change Readiness Assessment - Change Impact Assessment - Stakeholder Assessment - Change Network and Communications Development - Identification of Adoption Metrics - Awareness infographics and videosConsulted for SOW creation and scoping of change management and training services.Developed and delivered customized training strategies and content for 50+ Salesforce implementations, specifically on Sales and Service Clouds. -
Sales Training ManagerWalgreens Jul 2011 - Oct 2011Deerfield, Il -
Sales Training Specialist - TechnologyWalgreens Feb 2010 - Jul 2011 -
Sales Training CoordinatorWalgreens Jun 2008 - Feb 2010 -
Administrative AssistantWalgreens Nov 2005 - Jun 2008 -
Head Photo SpecialistWalgreens Apr 2000 - Nov 2005
Jill Shafer Education Details
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Business Management -
Associates Equivalent
Frequently Asked Questions about Jill Shafer
What company does Jill Shafer work for?
Jill Shafer works for Salesforce
What is Jill Shafer's role at the current company?
Jill Shafer's current role is Senior Program Manager, Credential Security and Operations.
What schools did Jill Shafer attend?
Jill Shafer attended University Of Phoenix, Western Michigan University.
Who are Jill Shafer's colleagues?
Jill Shafer's colleagues are Rashmi Somani, Juliette Jensen, Phuc Tien, Junko Kano, Hanif Mohamedrachad, Griffin Minster, Utkarsha Ganla.
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Jill Shafer
Assistant Professor/Director, Graduate English Language Learner Program At University Of North DakotaGrand Forks, Nd
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