Jim Acker Email & Phone Number

Auburn Hills, Mi

Responsible for the strategy and implementation of IT solutions supporting Chrysler locations outside of NAFTA. Primary focus is Europe, with certain activities extending to Asia Pacific and Latin American regions.Responsible for the support of Chrysler international locations during the separation from Daimler and the current integration with FIAT. Instrumental in the sale of legal entities to FIAT, including the transition of operational and systems responsibilities. Support ongoing Chrysler and FIAT convergence by driving process alignment, systems integration, legal agreements and governance defining responsibilities between companies.Managed Chrysler’s Safe Harbor certification in 2013.Drove the start-up of the Chrysler Privacy Office and the development of web based training rolled out to 14,000 employees.

Auburn Hills, Mi

Management of key outsourcing contracts for I.T. services. Responsible for all Contract Management processes, including contract interpretation, change and dispute. Successfully maintained the integrity of the agreement achieving the forecasted savings in the business case. Performed as the interface between I.T., Legal and Purchasing.

Auburn Hills, Mi

Worked cross-functionally with 6-8 executive level Business Partners to define sourcing strategies. Defined, evaluated and executed enterprise wide global sourcing opportunities. Identified process and criteria to determine potential outsourcing or captive placement opportunities. Led process owners to identify, optimize, outsource or market test over 20 business processes resulting in over $48m in annual savings. Consolidated 8 different Call Centers supporting 42 unique business processes to a single outsourced global supplier. Locally outsourced the technical authoring and fulfillment processes for Owners and Services documentation for an annual savings of $18m.

Auburn Hills, Mi

Drove the scope definition, planning and transition of operational support responsibilities for distributedsystems to a managed services arrangement with an outside supplier. Developed the plan for serverstandardization and consolidation.

Auburn Hills, Mi

Led team of 15 business analysts supporting Sales & Marketing implementation and support of eCommerce B2C applications. Cross-functional budget responsibility of over $30 million. Implementation of the B2C Web Program Office with the business unit, standardizing processes and enabling a multi-vendor model for application development and support. Partnered with Daimler I.T. to establish a strategy for a common B2C platform for all brands and markets within DaimlerChrysler. Partnered with the Business Process Owner in the overall development of the business strategy for “eStores” while driving the corresponding technology strategy.Implemented 3 stores.

Bloomfield Hills Mi

Farmington, Mi

Management of the office automation environment for a 550 employee facility. Staff of up to 28 including managed services with an outside partner. Provided technical support of operating systems, hardware, communications and provided in-house application training. Successfully outsourced the support and management of remote network sites in multiple states. Outsourced the full support of the Farmington Hills, MI network resulting in a 30% cost savings.

Birmingham, Mi

Partner in a consulting firm start up. Helped grow the firm from inception, through a total of 26 employees until sale of ownership. Firm earned IBM Business Partner status. Created Technical Products Division to provide document imaging solutions, right sizing projects, network & technology design and implementation.

Bloomfield Hills, Mi

Southfield, Mi

Associate'S Degree, Computer And Information Sciences, General

Bachelor'S Degree, Business Administration And Management, General