Jim Chamberlain Email and Phone Number

· Receive, log, and transfer incoming calls to the correct department or MHDC staff member.· Control and monitor main door for staff and guests.· Greet guests who enter the office in a professional and friendly manner and validate parking.· Log incoming mail, faxes, packages and checks received.· Operate and provide support for office equipment including copy machines, printers, phones, and breakroom appliances.· Assist employees, vendors, state agencies, departments, divisions and organizations in a friendly and efficient manner.· Maintain and protect confidential information.· Comply with any reasonable request of any member of management.· Perform other related duties as assigned.

Temporary contractor at a nonprofit organization (via Robert Half). * Contacted existing members by phone (via Sangoma softphone) and email, prompting them to complete their online company profile (via Member Clicks Trade). * Assisted members with data updates, password resets, general questions, and other support as needed.

Temporary contractor at an equine veterinary office (via Robert Half). * Answered a multi-line phone system (Yealink) and served as the receptionist. * Scheduled client appointments and processed payments (via HVMS). * Verified image scans/x-rays of horses (via Keystone) against client billing details. * Filed both electronic and paper documents.

Temporary contractor at an accounting firm during tax season (via Robert Half).* Answered a multi-line phone system (Polycom) and served as the receptionist. * Accepted and organized incoming client tax documents for the staff accountants. * Updated client records (via Intuit Lacert) and entered timesheets for the office staff (via ProSystem fx Practice Management). * Metered outgoing mail (both regular and certified) and processed FedEx shipments. * Responsible for filing both paper and electronic client documents.

* Responsible for raising, approving, and sending client invoices from our parent and subsidiary companies for both domestic and international clients—involving various currencies and tax codes (via NetSuite). * Assisted with collection of aged debt, recorded incoming cash receipts, made bank deposits of physical checks, and maintenance of client records. * Filed online monthly, quarterly, and annual sales-use tax returns with several U.S. states. * Supported our sales representatives by entering their sales orders into NetSuite. * Also responsible for securing and uploading client contracts to a web-based database (Diligent Entities).

* Provided administrative support for an office staff of approximately 60 employees. * Answered a multi-line phone system and served as the receptionist. * Entered client sales and billing schedules into our CRM system (Deltek and later NetSuite). * Secured and uploaded vendor/client contracts to a web-based database (Diligent Entities). * Setting up online web meetings for office staff. * Assisted with planning and organizing our annual client conference and other office events. * Produced purchase orders, entered expense reports, and made travel arrangements for executive staff.* Ordered office supplies and services from area vendors. * Composed, edited, and proofread a variety of office documents and reports. * Conducted petty cash transactions and bank deposits. * Also… Stepped in to help coordinate an office remodeling project when our office manager took medical leave. ** Worked with an interior decorator to pick color schemes and office furnishings. ** Worked with department supervisors to purge office files, obsolete equipment, and supplies. ** Assisted employees with the physical move and helped to relive their anxiety as we transitioned from private offices to an open office environment.

* Worked with other group leaders in supervising a staff of about 20 coders and data entry personnel. * Trained new employees, briefed staff on current projects, and performed quality assurance checks.

* Worked with other group leaders in supervising a staff of about 30 telephone interviewers. * Briefed staff on new projects, tracked quotas, updated status reports, and performed quality assurance checks.

* Conducted telephone surveys, primarily in the field of agriculture and animal health.* Tested new telephone surveys and made recommendations for the final version. * Recruited respondents for focus group discussions and served as the receptionist for those groups.