Jim Dake Email & Phone Number

Orlando, Florida, United States

Supporting the Media and Entertainment market by providing service delivery leadership for projects from inception to execution. Advises clients on high-level infrastructure and technology, aligning business needs with innovative solutions, and facilitating strategic and tactical decision-making. Drives continuous improvement initiatives that enhance service quality and customer satisfaction.

Winter Haven, Florida, United States

Accelerated revenue growth and expanded market presence by developing new service offerings and managing delivery of network and security solutions across Central, Midwest, and Northeast regions and for projects related to unified communications, enterprise networking, and security. Improved clients' market competitiveness with cutting-edge solutions from Cisco, Aruba, Fortinet, Palo Alto, and F5, while deploying wired, wireless, and security solutions. Attained shared objectives by providing strategic leadership to team of 15 to 24 individuals.• Elevated gross profit by implementing strategic client engagement strategies, devising effective solutions for business challenges, and adeptly managing complex deployments.• Improved NPS scores by 45% in ‘20 and to 60% in ‘21 team engagement by establishing and spearheading engagement committee, gathering invaluable input from teammates, formulating effective policies to enhance team cohesion and training fellow leaders in the committee's process.• Achieved over 50% revenue and GP growth in ‘22 by establishing dynamic weekly cadence with sales leaders to strategize on pipeline development.

Eden Prairie, Minnesota, United States

Led the development of new service offerings and professional services delivery of Cisco solutions in Unified Communications, Enterprise Networking and Security projects. Provided leadership in closing client engagements, developing solutions that solved business issues, providing engagement management on complex deployments and growing revenues within the department. • Streamlined process and created CPQ (Configure, Price, Quote) tool by uncovering core offerings, coordinating with presales technical and delivery resources to set level of efforts, steering collaborative efforts with business to determine gross margin targets, and developing workflow for scope and pricing approvals based on opportunity size.• Datalink was acquired by Insight in late 2016.

Eden Prairie, Minnesota, United States

Led the development of new service offerings and professional services delivery of Cisco solutions in Unified Communications, Enterprise Networking and Security projects. Provided leadership in closing client engagements, developed solutions that solve business issues, provided engagement management on complex deployments and grew revenues within the Practice. • Attained Cisco Gold status within 24 months, amplified revenue, and built team from 4 to 24 members by defining service offerings, developing scope of work documents, and designing pricing models.• Midwave was acquired by Datalink in 2011.

Minneapolis, Minnesota, United States

• Provided expert advice to clients on high-level infrastructure and technology challenges, aligning business needs with innovative solutions.• Drove business success by determining growth opportunities and cultivating client relationships through proposal development and contract negotiations.• Enabled provision of technical expertise in network design, engineering, and various network and infrastructure technologies by formulating detailed project plans and assuming technical roles.