• Provided strategic direction and oversight for all company operations, ensuring compliance with industry regulations and best practices.• Developed growth strategies to expand market share and fostered partnerships with insurance carriers, self-insured employers, and third-party administrators.• Continued the development of a proprietary claims management software, resulting in a 30% reduction in processing time for clients.• Successfully managed the integration of KPIs into core operations and re-focused external marketing agenda for maximum engagement in preferred markets.