● Serve as the primary technical point of contact for 90+ employees and all day-to-day operations such as computers, servers, third-party security initiatives, and contract quotes● Provide desktop, laptop, server, and application management support with a first call success rate of 95%● Support the installation, upgrades, testing and maintenance of new and existing technology systems and solutions● Assist with maintaining office network equipment, such as printers, scanners, firewalls, switches, cabling, wireless access points, access control systems, and security surveillance systems to ensure the company operates smoothly● Maintain Sarbanes Oxley (SOX) compliance and controls by incorporating monthly screenshots of relevant information to demonstrate the organization is adhering to the SOX compliance controls● Install, configure, and manage physical and virtual servers by monitoring the servers to ensure the business is fully operational and all software is up-to-date

● Repaired network, hardware, and software issues while accurately documenting the causes, solutions, and symptoms in the IT ticketing system● Developed, implemented, and updated policies and guidelines for various IT platforms in conjunction with the manager of the IT department● Verified all systems adhered to corporate and division IT policies by reviewing security compliance reports● Supervised the installation and maintenance of desktop and laptop computer hardware and software using SCCM● Consulted with outside vendors to implement new services and resolve issues with Samsung, iPhone, and other end user devices

● Supported businesses using the Connect Wise software by offering onsite, phone, and remote control software support, which produced high levels of client satisfaction● Created new Windows user accounts and de-provisioned user accounts in each client’s active directory● Managed backups for servers and desktops using backup software to produce reliable backups● Installed laptops, tablets, and desktops by assembling new hardware in the office and distributing them to clients● Transferred user data from outdated computers to new computers to maintain updates with the least amount of downtime

System Administrator● Provided prompt technical support and help desk ticket resolution for 90+ users via phone, in-person visits, and remote assistance software● Installed and maintained servers, workstations, laptops, printers and peripheral components such as relocation, additions, and modifications● Troubleshoot network connectivity issues by monitoring daily technical operations● Oversaw the installation of new users, the configuration of computers, and the termination and decommissioning of hardware using Active Directory