Jim Doolittle Email & Phone Number

Scottsdale, Arizona, United States

Arlington, Washington, United States

● Serve as the primary technical point of contact for 90+ employees and all day-to-day operations such as computers, servers, third-party security initiatives, and contract quotes● Provide desktop, laptop, server, and application management support with a first call success rate of 95%● Support the installation, upgrades, testing and maintenance of new and existing technology systems and solutions● Assist with maintaining office network equipment, such as printers, scanners, firewalls, switches, cabling, wireless access points, access control systems, and security surveillance systems to ensure the company operates smoothly● Maintain Sarbanes Oxley (SOX) compliance and controls by incorporating monthly screenshots of relevant information to demonstrate the organization is adhering to the SOX compliance controls● Install, configure, and manage physical and virtual servers by monitoring the servers to ensure the business is fully operational and all software is up-to-date

Bothell, Washington, United States

● Repaired network, hardware, and software issues while accurately documenting the causes, solutions, and symptoms in the IT ticketing system● Developed, implemented, and updated policies and guidelines for various IT platforms in conjunction with the manager of the IT department● Verified all systems adhered to corporate and division IT policies by reviewing security compliance reports● Supervised the installation and maintenance of desktop and laptop computer hardware and software using SCCM● Consulted with outside vendors to implement new services and resolve issues with Samsung, iPhone, and other end user devices

Bothell, Wa

● Supported businesses using the Connect Wise software by offering onsite, phone, and remote control software support, which produced high levels of client satisfaction● Created new Windows user accounts and de-provisioned user accounts in each client’s active directory● Managed backups for servers and desktops using backup software to produce reliable backups● Installed laptops, tablets, and desktops by assembling new hardware in the office and distributing them to clients● Transferred user data from outdated computers to new computers to maintain updates with the least amount of downtime

Langley, Wa.

System Administrator● Provided prompt technical support and help desk ticket resolution for 90+ users via phone, in-person visits, and remote assistance software● Installed and maintained servers, workstations, laptops, printers and peripheral components such as relocation, additions, and modifications● Troubleshoot network connectivity issues by monitoring daily technical operations● Oversaw the installation of new users, the configuration of computers, and the termination and decommissioning of hardware using Active Directory

City Of Industry, Ca

Information Technology, 3.92 Gpa

Started Bachelor of Science in Information Technology.

General Studies

Education record