Contract Program management - design, implementation, budgeting, UX research

Led a cross-functional digital operations team, delivering seamless user experiences across mobile apps and web platforms for global clients.Built durable relationships with design and development teams, driving strategic roadmaps and supporting business objectives.Championed Agile and Product Owner methodologies, resulting in increased efficiency and continuous incremental value in digital product launches.Spearheaded platform deployments for healthcare clients, enhancing operational efficiency within a 6-month timeline, earning client praise for transparency and innovation.

Managed digital product initiatives, including content and digital asset management systems, aligning technology and marketing strategies for large-scale clients.Partnered with stakeholders to define strategic roadmaps and ensure alignment with business goals, delivering products on time and within scope.Implemented and optimized research-to-development processes for clients in telecom, satellite TV, and healthcare sectors, improving customer experience and business performance.

Led cross-functional teams in delivering digital transformation programs, from conception to MVP, for global clients in retail, automotive, and technology sectors.Managed digital research and usability programs for automotive clients, leading teams in autonomous mobility and electric charging infrastructure projects.Oversaw the negotiation of €1M+ contracts, ensuring efficient project execution and strong client relationships.

Directed business readiness programs for software and hardware solutions, improving go-to-market readiness and partner support.Overhauled end-of-life processes, increasing transparency and aligning them with enterprise platforms and SMEs.Led strategic initiatives for software modules, ensuring program readiness and delivery across the business.

Managed enterprise initiatives, including a full software overhaul for the US coin kiosk business and backend API integration for eCommerce platforms.Developed new schedules and communication channels, improving transparency and stakeholder engagement.

Led global software launches for major handset manufacturers, managing product schedules and coordinating with OEMs.Directed technical account management and program delivery for Android, WinMo, and proprietary platforms.

Led enterprise projects for clients, focusing on improving efficiencies, managing resources and timelines and delivering concrete resultsImproved internal efficiencies, increase communication and collaboration between consulting offices

Led a team of seven business systems analysts, overseeing the allocation and management of a broader team of 40 analysts across multiple projects.Managed the end-to-end recruitment process, including interviewing, hiring, and onboarding new team members, improving team capacity and overall performance.Worked cross-functionally with intake and portfolio management teams to implement best practices and methodologies for project delivery, ensuring consistency and quality across initiatives.Coached team members on career development, communication, and conflict resolution, fostering an environment of continuous improvement and professional growth.

Led multiple high-impact projects with tight deadlines, defining project goals, deliverables, milestones, and resource requirements to ensure timely and successful completion.Managed third-party vendors in launching data and voice support call centers for both prepaid and postpaid lines of business, enhancing service capabilities.Identified and implemented process improvements to streamline business operations, reducing manual tasks and increasing overall efficiency.Developed comprehensive business, functional, system, and testing requirements for wireless product offerings, ensuring clarity and alignment across teams.Collaborated with cross-functional groups to enhance enterprise-wide communication and documentation processes, improving project outcomes and stakeholder engagement.Managed training, outsourced support, and communications for successful product launches, ensuring smooth transitions and high-quality customer experiences.

Managed the creation, development, and scheduling of an internet sales platform, client portal, and social network tailored for recent MBA graduates.Built and expanded a global network of international graduate professionals through targeted outreach, networking events, and social initiatives.Collaborated with major international corporations and organizations to identify prospective clients from within the internal network, strengthening business relationships and driving growth.

Led a team in the creation, branding, and training of e-commerce solutions for Fortune 1000 clients, ensuring seamless integration and functionality.Managed external client relationships, overseeing budget, resource allocation, and product development to meet client objectives.Project managed a global marketing initiative for the simultaneous launch of Microsoft Windows 2000 OS across 20+ international websites.

Trained hospital organizations in the use of online medical data-warehousing software - (EMR), ensuring efficient adoption and user proficiency.Managed client relationships, providing ongoing support and troubleshooting to optimize software usage.

Assisted in the implementation and coordination of a global chemical purchasing strategy, ensuring alignment with business objectives.Acted as a research and facilitation coordinator across BMW’s subsidiaries, including Rover Group Ltd., BMW NA Inc., and BMW/RR GmbH.