Consulting for the IT industry - Project management, data transport, technical sales engineer, application engineer, systems engineer, process automation, project management, business technical analyst, systems analyst, network operations, support analyst, systems integration.

• Provided top level troubleshooting of internal, VPN, VLAN, and external networks to 14,000 restaurants.• Ensured SLA’s for restaurant network down time were met or exceeded.• Solved user access issues via Active Directory.• Interfaced with tier 1 and tier 2 network vendors, as well as other teams to resolve problems.• Developed and implemented Windows and Powershell code to verify network health and performance. The code expedited troubleshooting Service Now and Service Café tickets from hours to seconds.• Developed and implemented code to autonomously monitor and identify network health issues and generate HTML reports. The reports facilitated rapid resolution to the problems.

• Provided top level troubleshooting and diagnosis of complex system or network issues including BOS (Back Office System), ISP (In Store Processor), POS (Point of Sale), Verifone Headquarters (VHQ), Verifone Point Secure Commerce Architecture (SCA), and Cashless systems.• Investigated and determined root causes of complex problems, provided solutions, and closed tickets.• Wrote software that reduced the time required to troubleshoot problems from hours to minutes.• Proactively communicated trending problems to management allowing early mitigation.• Authored technical manuals, troubleshooting procedures and technical reference documentation.

• Supported all cashless payment systems and processing including: Credit cards, RFID, Smart phone, key FOBs, Gift Cards, and Smart watch payment technologies. VHQ and Verifone systems. FIN CEN (Financial Crime Enforcement Network). RFID (Radio Frequency Identification), NFC (Near Field Communication), EMV (Euro Master Visa), PED (Pin Entry Devices), PCI (Payment Card Industry) transaction rules and compliance. ISO 8583 credit industry spec.• Project Manager - Managed cashless projects from conception to completion for 14,000 restaurants.• Key member of the support team that oversaw the upgrade of 72,000 PED devices across the nation.• Developed agendas, conducted regular vendor alignment meetings, captured and posted updates.• Collaborated with multiple vendors regarding ongoing projects, and developed problem resolutions.• Selected by middle management to resolve complex problems.• Wrote code that reduced time to investigate sophisticated transaction problems from hours to seconds.• Documented processes and procedures.• Trained new and transitioning personnel in cashless procedures and processes.• Managed and coordinated software testing schedules with lab managers.• Managed deployment of software patch installations to the field.• Interfaced with QA team in tracking problems through resolution.

IT Service Management and process automation software• Supported channel and direct sales of a sophisticated ITSM product for a young company.• Pre-sales technical sales engineer• Managed RFI’s, RFP’s, calculated ROI’s, and performed proof of concepts.• Provided technical expertise on conference calls and on-site meetings.• Worked closely with inside and outside sales personnel during all aspects of the sales cycle.• Created virtual machines and cloud software simulations for demo purposes.• Conducted demos, presentations, and on-site assessments.• Developed and presented new slide decks and demo scenarios.• Determined system requirements for new installs.• Formulated licensing models and bills of materials.

• Consulting business providing enterprise wide development for Fortune 1000 corporations.• Secured sales, determined project scope, costs and project timelines for multi-million dollar projects. • Performed presentations, demos, installs, RFI’s, RFP’s, ROI’s, and proof of concepts.• Developed and implemented best solutions based on customer needs• Managed technical resources and personnel on customer projects.• Project management, architecture and implementation of multi-million dollar client projects including multiple Identity Management implementations• Exceptional analytical and problem solving expertise.• Experienced in quality control and quality management.• Architected and implemented highly efficient code – saved clients millions of dollars per year.• Expert-level proficiency with data transport, UNIX scripting including csh, ksh, bash, awk, sed, PCI compliance, data cleansing, data transport via SCP, FTP, SFTP, SSH, electronic software distribution (ESD), systems integration, job automation including batch and cron, Windows batch/shell programming.• High level knowledge of networking, broadcast, multicast, and inventory discovery applications. • Extensive experience with UNIX, Linux, Windows, DOS, OS/2, MAC, 4680, 4690, and Novell O/S platforms and transport layers including TCP/IP, VSAT, DSL, Async, Direct, X.25, SLIP and PPP.• Data movement and process automation, including ETL.• Experienced in MSSQL and MySQL database programming, micro code, and assembler code.• Experience with DNS and DHCP protocols.• Skilled in use of Microsoft products including MS Office. • Excellent technical writing and documentation skills.

• Provided support/development of data transport system – automated movement of critical data, software delivery and installation to/from 14,000 restaurants via async, TCP/IP and satellite.• Wrote code to cleanse and reformat data to meet lab requirements.• Resolved connectivity issues to the restaurants.• Wrote UNIX shell and Windows shell programs to automated processes, streamline tedious tasks, and eliminate errors, which saved McDonald’s thousands of man hours and dollars per year.

• SME provided technical expertise during sales cycle for Data Transport software (MLINK, ACM, DLINK)• Ranked #1 technical sales engineer in the company for 2 years in a row.• Developed add-ons to Electronic Software Distribution, Broadcast, and Inventory Discovery applications.• Performed RFP’s, RFI’s, ROI’s and POC’s.• Performed pre-sales presentations, demos, installs, and internal training• Determined and implemented best fit solutions for customer’s environment• Performed post-sales support including integrating with existing applications, troubleshooting, customer training and consulting.• Project managed multi-million dollar customer installations and implementations• Platforms include UNIX, Windows, NT, DOS, OS/2, MAC, Novell, 4680, 4690• Transport layers include TCP/IP, VSAT, ASYNC, Direct, X.25, SLIP, PPP, RS-232.• Performed Q/A on the first release of Distribulink (Electronic Software Distribution).