Jim Risby Email & Phone Number

Adelaide, Sa, Au

Melbourne, Victoria, Australia

Part of a team that establish and launched Windstil into the Australian market, established core business systems (SDM, Finance & HR, CRM etc.). Perform the roll of GM - finance & governance as well as the hands-on role of technical project manager. Windstil has successfully established and continues to grow with a focus on ICT cloud & hybrid solutions and managed IT service engagements.

Melbourne

Responsible for the leadership, day to day management and implementation of service improvement and transformation initiatives spanning the blue|APACHE Service Desk (front-Line) and Engineering teams located in Melbourne, Sydney, Brisbane, Launceston and Miami.

Suite 1416, Level 14 1 Queens Rd, Melbourne

As Operations Manager for Asian Pacific Telecommunications (APTel) and for Asian Pacific Corporate Services (APCS) ICT I am responsible for the day to day operations and teams of the telecommunications business, as well as for internal ICT. I am a member of the (APCS) Department Heads Group and work with relevant senior managers and the executives to achieve the broader APCS goals with a core focus on the telecommunications and cloud computing business operations. Key responsibilities include the day to day management of APTel and the APCS ICT teams and the overseeing of service delivery management, product development, sales management and project management; as well as taking P&L responsibility the APTel business and the APCS ICT budget.Part of the executive that established the Access4 Pty Ltd Hosted telecommunications wholesale business, taking initial responsibility for developing and "productising" a suite of hosted voice and UC services to the channel.

Melbourne, Australia

Responsible for providing hands-on management of the company’s networking and phone infrastructure team, along with corporate IT systems and support teams. 2IC within the Information and Communications Technology Group and responsible for managing the delivery of the existing network as well as ensuring the delivery of infrastructure projects, improvements and upgrades.A key objective and focus is to bring to market the Access 3 (Cloud Computing Business) range of products and services and provide guidance and direction on product development and customer acquisition models. Also performs the role of Technical Project Manager across the APTel, APG and Access 3 business divisions.

Employed as General Manager for IT Intellect, and charged with reinvigorating the sales department and implementing an ITIL based managed services and hosted services division. Having successfully completed this process I resigned my position as General Manager in late September 2010.

Employed as the Business Transition Manage for RANms Pty Ltd, which came into existence by the concurrent merger of 6 separate and diverse business entities. Recomended and implemented the systems and procedures required to assist the acquisition integration process into a single entity, sharing common ICT systems and servces, including Finance system. Also established the company’s Tender Office and related opportunity management processes, taking responsibility for the Bid Management for a number multi-million dollar service contracts for large energy firms.

Operational responsibility for the management of the Australian based Infrastructure and Managed IT Services business, including personnel, administration, and the overseeing of all general infrastructure based technology and business development initiatives. Also responsible for the execution of business development strategic and operational targets. Responsible for evolving the company’s relationship management processes; to establish and evolve the companies’ services catalogue and be accountable for all sales and pre-sales staff who were customer facing within the Infrastructure pillar.