James D Robichaud, Itil, Safe Email & Phone Number

Greater Boston And Greater Portsmouth

Provide Information Technology consulting services in network, architecture and security.

Burlington, Massachusetts, United States

As Director of Operations for US Global Technology Operations (GTO) Business Unit (BU), I oversaw IT infrastructure and Intellectual Property (IP) focused delivery services with responsibilities in Platform as a Service (PaaS) towers (IP, non-IP and government), Enterprise IT, Operations & Delivery, Managed IT Cloud Solutions, and Security & Compliance. Responsible for annual business plans and quarterly progress updates, developing and refining processes to improve operational efficiency, member metrics monitoring, pipeline forecast, staffing, audit finding remediation, project management and vendor management oversight, communications and special projects. Member of the US GTO Leadership team, steering committee leader for Security and Manage IP cloud teams.Directed annual operating plans aligned to the market and business values through annual and quarterly business plan presentations to the leadership team. Mentored business leaders by successfully implementing a shared SOC2 annual certification with a positive financial impact. Conducted analysis and delivered audit operations' execution receiving an Applaud award from the Director of Global Audits for management oversite of quality, business continuity, and information security recertification. Managed members from cross-product areas providing 9-box assessment, annual reviews, goal setting, and coaching.

Burlington, Massachusetts, United States

As Director of Hosting for New England BU Insurance sector, I oversaw full stack Software Development Life Cycle (SDLC) for AIG Insurance Company at AT&T’s collocation data center supporting over 2,000 end users in US, Canada and UK. Responsible for leading a 10 person team of Project Managers, Architects, Developers, Network Administrators, Quality Assurance (QA) Analysts, Business Analysts (BA) and Help Desk teams to deliver top quality, production ready software releases in a timely manner, data center and platform migrations, audit finding remediation, disaster recovery and vulnerability tests. Also accountable for management of the profit and loss budget, including capital and fixed asset forecasting.As Service Delivery Manager, provided care and feeding for Insurance sector core account consisting of Comcast, Plymouth Rock Assurance Corporation (PRAC), Rue La La and ShoreLight Education. Accountable for profit & loss budgets, contracts, invoicing, and client relationships. These contracts were inherited by CGI during the acquisition of Collaborative Consulting in 2016.Collaborated with key stakeholders, facilitated meetings, developed presentation material and updated on priorities, schedules, deliverables, financial impacts, change requests, service level agreements (SLA), risks, assumptions, issues, and dependencies. Exhibited proficiency of products and services, maintaining a 24x7x365 high availability production Platform as a Service (PaaS) hosting environment supporting 2,000+ users across three countries for AIG-Lexington Insurance Company’s product lines and demonstrated technical excellence by pivoting AIG to Agile during the datacenter platform migration to AWS.

Burlington, Ma

As Sr. Director of IT and Security for the corporate office in Burlington, MA and delivery centers in Waterville, ME and Wausau, WI, I oversaw IT operations and help desk teams to support 450+ members. Responsible for IT budgets for capital expense and fixed assets, build outs and mergers, audit finding remediation, purchasing and vendor management.Provided CTO as a Service on an as needed basis to perform on-site security and infrastructure assessments of client’s network and security domains to deliver a logical and physical enhancement roadmap. Also provided Director of Hosting oversight for the AIG Insurance Company hosting services in an AT&T collocation from inception in 2002. This contract transferred to CGI during their acquisition of Collaborative Consulting in 2016.Delivered thought leadership, strategic guidance, and operational excellence in financial management and vendor partnerships to provide IT management oversite for the Corporate office, two delivery centers, Network Operations Center (NOC), and help desk. Created and implemented standard processes and methods to coordinate four office buildouts, four data center migrations, two application upgrades, two Microsoft Office 365 implementations, and four security assessment roadmaps.

As Director of Business Process Outsourcing in Burlington, MA, I oversaw IT hosting operations and help desk support for 2,000+ client users. Responsible for IT budgets for capital expense and fixed assets, build outs and mergers, audit finding remediation, purchasing and vendor management.Maintained, Designed and implemented hosting solutions for private cloud colocation supporting mission critical production applications. Created and maintained Information Security programs, policies and procedures. Designed, implemented and tested Business Continuity Plans and Disaster Recovery procedures.

Bs, Nuclear Engineering

Ms, Energy Engineering