• Manage strategic initiatives to enhance operational efficiency and continuous improvement across healthcare, pharmaceuticals, oil & gas, nuclear, renewable energy, finance, and technology sectors.• Lead high-impact transformation projects, optimizing processes and increasing efficiency.• Cultivate strong client relationships and provide tailored solutions to meet unique client needs, resulting in increased customer satisfaction and retention.• Mentor and coach teams to foster a culture of continuous improvement and innovation, driving successful project outcomes and delivering measurable results.• Collaborate closely with C-Suite executives to align strategic goals with actionable plans, ensuring the achievement of key objectives.• Demonstrate expertise in program management, budget planning, stakeholder relationship management, and change management to deliver tangible business value for clients.

• Led the formation of a strategic improvement and execution team that utilized data analytics to prioritize leadership actions, improve decision-making and drive implementation of the organization’s strategic priorities.• Established data management frameworks, standardized tools, and templates that streamlined project delivery, improved communication, and enhanced client engagement.• Partnered with senior leadership to define strategic goals, develop executive dashboards, and improve transparency and accountability.• Transformed data into actionable insights by developing and executing improvement plans that enabled Technology to meet its strategic objectives, contributing to overall organizational efficiency leading to significant IT performance improvements

• Managed a global team of 10-15 experienced Lean/Agile consultants and project managers in US, UK, Canada and India ensuring operational excellence and alignment with business objectives across multiple locations.• Led the team in training, coaching, and mentoring key stakeholders, applying Lean methodologies to strategic projects, business transformations, and continuous improvement initiatives.• Oversaw the execution of strategic projects and business transformations, applying Lean methodologies to optimize workflows, increase efficiency, and deliver high-quality results within tight deadlines.• Drove the adoption of Lean and Agile methodologies across the organization by developing best practices, providing training and coaching, and building internal capabilities to enhance operational productivity and continuous improvement.• Managed a robust portfolio of projects, ensuring alignment with organizational goals by prioritizing key initiatives, optimizing resource allocation, and budget management within the PMO.• Implemented performance metrics and KPIs to track productivity, quality, and project success, ensuring continuous improvement and driving cost reduction initiatives across multiple global teams.• Fostered a culture of accountability and high performance, mentoring and coaching teams to meet production targets and improve overall operational outcomes.

• Facilitated multiple Lean Value Stream and Kaizen event teams from preparation to execution and sustainment.• Mentored and coached Lean Facilitators and Technology Leaders to foster a culture of continuous improvement and strategic alignment. Managed four active value streams and delivered over 40 Kaizen events, trained staff globally on Lean fundamentals.• Managed large scale, high-impact, cross-functional enterprise programs such as technology upgrades, business transformations and M&A integrations and divestitures.• Applied a combination of waterfall, agile, and lean methodologies to manage and execute high-impact projects, ensuring alignment with both short- and long-term business strategies.• Oversaw the development and implementation of portfolio governance frameworks that enhanced decision-making, resource allocation, and risk management across the organization.• Managed end-to-end budget planning processes for the Technology Project portfolio. This included coordinating with business units to gather critical information, preparing detailed presentations for executive management, and setting planning timelines and communications strategies.

• Led software development and enhancement projects, successfully guiding them through governance approvals and the full project lifecycle, from initial analysis to execution.• Collaborated with key stakeholders to define and document business requirements, develop detailed functional specifications, and coordinate cross-functional teams to execute project scope within schedule and budget.• Served as Disaster Recovery Coordinator for North America Transfer Agency applications, implementing and refining protocols to strengthen system resilience and ensure business continuity.• Spearheaded process improvements within the department, establishing standardized procedures that enhanced team efficiency and consistency.• Mentored and trained new team members, fostering knowledge transfer and contributing to the development of a high-performing team.

• Led and managed a diverse portfolio of large, medium, and small-scale projects involving collaboration between Transfer Agent senior management and IT teams, ensuring alignment with business goals and objectives.• Solicited and documented comprehensive business requirements, translating them into detailed technical design documentation to guide project execution and system enhancements.• Directed projects through all phases of the lifecycle, including initiation, planning, execution, testing, and closure, consistently delivering projects on time and within scope.• Ensured that new and enhanced processes met all technical, operational, and legal requirements by conducting thorough analysis and testing, guaranteeing full compliance with business specifications.