Jim Sampson Email & Phone Number

Brea, CA

Restructured the existing organizational framework resulting in the creation of the Customer Support Department comprised of a Digital Services team and a Customer Care team for a total of 11 team members. These teams provided service and support across PennySaver's digital media and print products. This critical reorganization resulted in better focus on.

Managed 24 Account Executives and 4 Customer Service/Support staff in an inbound call center environment. Focus is assisting private party advertisers with construction and publication of classified reader ads while providing world-class, service-oriented interactions in order to meet company ad count and revenue targets. Consistently delivered year over.

Lead a team of 13 to 16 representatives to achieve key performance metrics typical of a call center. Performed daily call observations to ensure world-class customer service. Coached/trained representatives in sales and customer service techniques to achieve company performance targets

Managed a team of 18 inside sales people and 2 supervisors in the classified advertising department.