Jim Scheffres Email & Phone Number

Juda, Wi

• Coordinates system technical support to more than 200 users spread across three sites over a WAN• Installs and supports Windows 7 Virtual Desktops (VDI), network printers, 10Zig thin clients, barcode scanners, Nortel/Cisco/Mitel phone switches, Extreme switchgear and wireless APs, and laptops/desktops• Ensures accuracy of ticket tracking and upholds excellent relationships with internal clients• Obtains quotes from vendors concerning new computer-related equipment and makes timely decisions based on budget and company need• Facilitates both LAN and WAN uptime and acts as sole contact person on 24/7 availability

Acts as a field technician covering large geographical area servicing several dozen customersNamed 2008 Exceptional Achiever by Territory Manager (number one field tech out of 22)Repairs several brands of point-of-sale (POS) computer equipment and Automated Teller Machines (ATMs) all running varying network topologies and operating systemsDisplays proven ability to work responsibly without supervision, as all service calls are run alone and with little or no oversight from superiorsShows vast technological knowledge across many platforms and maintains excellent customer relationsRotates in a schedule of 24x7 availability, demonstrating the willingness to work nights, weekends, and holidaysCompletes repairs and installations on PC-like registers, back office servers, office printers, hand held devices, networking equipment, laptops, and financial systems

Monitored status of WISP towers, routers, and switches and coordinated maintenanceProvided Level 2 Help Desk support via phone and email to customersMaintained contact with field technicians and scheduled site surveys, customer installs, and service callsDeployed as a field tech to customer premises to troubleshoot network problems

Prioritized tasks to complete work scheduleLoaded and unloaded flatbed trucks and van trailers with a forkliftFulfilled customer loading and unloading requests

Bachelor, Telecommunications Management

Aa, General Studies