Jim Siedhoff Email & Phone Number

St Charles, Missouri, United States

• Provide onsite and remote IT support to employees worldwide with remote tools to troubleshoot and resolve laptop issues, including hardware and software as well as peripherals such as printers in office and home settings
• Manage orders and configuration of iOS and Android mobile devices, enrolling mobile devices in Intune company portal, troubleshoot and resolve issues via AT&T and Verizon customer web portals
• Utilize Microsoft Azure to setup user software licenses, configure laptops for autopilot deployment and add mobile devices for remote management/corporate configuration
• Create service catalog items and user request forms in ServiceNow

Greater St. Louis Area

• Retained employment through two company acquisitions until TreeHouse Foods physical closure of St. Louis office in June 2019
• Provided onsite and remote IT support to 400 users in U.S. and Canada by migrating platforms during each acquisition from prior to current network domain
• Utilized trouble ticket systems ServiceNow and BMC Remedy
• Served as primary IT support contact for company executives in corporate office and off-site pilot plant
• Configured and deployed computers for employees, conducted troubleshooting of hardware and software issues including multiple versions of Windows, Microsoft Office/O365, Citrix, WebEx and Cisco VPN on Dell and IBM.
• Repaired printer problems and related network issues, consistently used Active Directory and SCCM

Greater St. Louis Area

• Hired full-time following temp-to-hire staffing assignment, consistently achieved SLAs and selected as one of first in department to work in newly created Banking Center ATM Support Group
• Performed ATM troubleshooting via Tivoli, Base 24, and N.O.W client applications, provided telephone support for ATM field technicians, banking centers and customers, ran remote diagnostics, resolved issues of varying.

St. Louis, MO

• NETWORK SERVICES SPECIALIST
• Managed provisioning of circuits to provide internet and data services
• Services configurations included NAT, PAT and BGP, equipment included Cisco and Juniper routers, Nortel BSN, Nortel PSAX, and Lucent switches; heavy use of HP Openview Network Management Tool
• Resolved escalated trouble tickets and challenging installs at customer sitesMANAGER - NETWORK INSTALLATION DEPARTMENT
• Promoted April 2000 to managerial position overseeing 20 technicians in day-to-day operations, tracked orders, monitored department performance, resolved escalated issues
• Scheduled and organized training sessions to maintain and advance knowledge within group NETWORK INSTALLATION TECHNICIAN

• Promoted February 1998 to managing individual accounts, visiting client sites (approximately 50% travel), upgrading hardware and software at client sites, scheduling and implementing projects, building and maintaining.
• Promoted February 1996 to Team Lead for West Coast Technical Support Representatives
• Managed escalated issues, resolved critical outages relating to dynamically updated and sensitive financial dataSENIOR CUSTOMER SERVICE REPRESENTATIVE
• Supported client financial data applications via troubleshooting and proactive monitoring of client networks