Jim Steele Email and Phone Number
Jim Steele work email
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Jim Steele personal email
I'm a managed services executive and change agent with a 25-year track record of delivering millions in value for global clients across sales strategy, infrastructure, operations, people, business development, and governance programs/systems. Exceptional people management, multi-disciplinary collaboration, and communication skills with proven history of influencing and building consensus at multiple levels and training high-performing teams to convert customer problems into sales opportunities. Multidimensional and transformational leader with success in revitalizing stagnant territories, accelerating sales growth, negotiating difficult deals, and penetrating new markets.Career Highlights• Delivered $450K revenue with 38% profit margin in 2 years, operating 100% debt free.• Won multi-million dollar hybrid-cloud opportunities including $100M EU banking client.• Drove 20% in account revenue growth for $15B Capital and Asset Management firm.• Launched two new global service offers delivering growth of $2M USD over 5 months. • Developed opportunity ID methodology analytics system resulting in 25% conversion.SpecialtiesExecutive leadership | Global program management | Consulting | Professional services | Client stabilization | Business turnaround | Cross-functional matrix team management | Performance management | Process improvement | Infrastructure management | Automation | Scaling | Process and technology deployment | Business and sales operations | Service feedback and evolution | Solution design | Training | Operational reporting | Change management | Systems lifecycle management | Product strategy | Communication
Amazon Web Services (Aws)
View- Employees:
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Global OperationsAmazon Web Services (Aws) Oct 2022 - Present
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Director Managed ServicesPwc Jan 2022 - Aug 2022 -
Chief Executive OfficerWheel And Tire Guys Llc Jan 2019 - Jan 2022Dallas-Fort Worth MetroplexImplemented digital go-to-market strategy with <18% SGA.Developed and designed end-to-end processes and systems for procurement, order management, and distribution resulting in:• 99% on-time fulfillment• 4.5% click-through to sales conversion rate• 99.5% positive buyer experience• Top Rated Seller status• Number 1 Google return without Google promotions
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Vice President Professional ServicesDimension Data Jun 2018 - Feb 2019Americas• Activated client specific stabilization actions, preventing loss of $30M ACV.• Standardized and aligned Key Performance Indicators with business targets, reducing time to revenue by 15%.• Developed and implemented quality management system for projects and programs, driving reactive escalations to <5%.• Reduced program cost by implementing cost management systems and methodologies, achieving 30% cost improvement. -
Vice President Managed ServicesDimension Data Feb 2016 - Jun 2018Global• Implemented Client Advocacy Program to drive revenue retention and expansion; resulted in shift from 0% to 17% YoY revenue growth and improved margin 7% to 24% for $20M Financial Management Group. • Led business transformation strategy for Managed Services across 4 business functions resulting in: 5-7% YoY margin improvement, 11-13% Topline CAGR, 10% improved revenue retention, and 6-8% revenue expansion.
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Principal & Svp, Enterprise Services ConsultingEnabling Managed Services, Llc Nov 2014 - Feb 2016Global• Developed financial improvement plan for key manage services client resulting in 15% cost reduction, 50% improvement in CSAT, and turnaround of client perception.• Renegotiated contract with outsourced renewal partner, driving immediate 5% cost savings.
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Vice President, Private Cloud ServicesAvaya Oct 2012 - May 2014• Implemented Professional Services Organization to support global program deployment, resulting in 97% on-time delivery and 100% quality compliance.• Established Client Success organization Financial Services vertical, resulting in 15% YoY client revenue expansion and 98% revenue retention.• Designed Service Operations improvement which increased and maintained 99.99% SLA Compliance with $0 financial penalties.• Built Policy, Risk Management Program, and Executive Escalation Management Office, delivering ISO 207000/1 & 20000 certification, 100% risk compliance, and deal qualification governance. -
Senior Director, Inside SalesAvaya Aug 2010 - Oct 2012Global• Enabled global renewal rate, which improved from 76.9% to 88% YoY.• Reduced quote transaction time from 150 days to 20 days.• Reduced unplanned reactive work to less than 20% of overall volume with 1 business day turnaround. • Implemented quality improvement program, which reduced transactional defects from 25% to <3%.
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Managing Director, Global Client Services & StrategyAvaya Jun 2009 - Aug 2010• Grew revenue $350M organically by developing new offer that supported integrated solutions in adjacent market.• Reduced demand 15% globally via new proactive support offer.
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Vice President Sales Account ManagementAvaya Jun 2006 - Jun 2009Western Us & Canada• Attained contract renewal rates of 97% in Canada and 89% in Western US.• Reduced revenue erosion from 7% to 3% YoY.
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Director Of Customer ServiceAvaya 2003 - 2006Director of remote technical services.
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Director, Global Network OperationsLucent Technologies 2001 - 2003 -
Senior Manager Customer ServiceLucent Technologies 1997 - 2001
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Network EngineerOctel Mar 1996 - Mar 1998Network EngineerProject Manager
Jim Steele Skills
Jim Steele Education Details
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Organizational Leadership -
Business Administration
Frequently Asked Questions about Jim Steele
What company does Jim Steele work for?
Jim Steele works for Amazon Web Services (Aws)
What is Jim Steele's role at the current company?
Jim Steele's current role is Executive Leader | Managed Services | Cloud Sales | Customer Success | Business Transformation.
What is Jim Steele's email address?
Jim Steele's email address is ji****@****pwc.com
What schools did Jim Steele attend?
Jim Steele attended Gonzaga University, Capella University.
What skills is Jim Steele known for?
Jim Steele has skills like Vendor Management, Strategy, Leadership, Call Center, Mergers, Business Process Improvement, Business Development, Telecommunications, Managed Services, Mergers And Acquisitions, Call Centers, Networking.
Not the Jim Steele you were looking for?
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Jim Steele
Park City, Ut11yext.com, insidesales.com, insidesales.com, yext.com, insidesales.com, gmail.com, knowles.com, salesforce.com, salesforce.com, salesforce.com, salesforce.com5 +141590XXXXX
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Jim Steele
Mountain View, Ca5yahoo.com, audience.com, lab126.com, knowles.com, samsara.com4 +165042XXXXX
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Jim Steele
Senior Principal Consultant / Solution Architect Focused On Billing Systems At Cognizant Technology SolutionsLivingston, Tx3telespheresoftware.com, tele-sphere.com, atginfo.com2 +191323XXXXX
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Jim Steele
Bethlehem, Pa
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