Jim Sullivan

Jim Sullivan Email and Phone Number

Service Delivery Manager -ITSM Tower | Technical Understanding, Customer Success @ Self Employed
satellite beach, florida, united states
Jim Sullivan's Location
Chickasha, Oklahoma, United States, United States
Jim Sullivan's Contact Details
About Jim Sullivan

With a steadfast commitment to excellence in service delivery, my role at Cognizant has honed my expertise in IT Service Management (ITSM) and propelled customer success through strategic IT project management. My tenure as proprietor of Sullivan's Network Solutions further solidified my ability in leading complex technical projects and ensuring alignment with industry standards.The foundation of my professional approach lies in fostering robust teams and nurturing future leaders, balanced by an acute technical understanding. As part of the collaborative Cognizant community, we've developed and implemented enterprise solutions that not only address immediate needs but also establish a strategic path for sustained growth.

Jim Sullivan's Current Company Details
Self Employed

Self Employed

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Service Delivery Manager -ITSM Tower | Technical Understanding, Customer Success
satellite beach, florida, united states
Employees:
209837
Jim Sullivan Work Experience Details
  • Self Employed
    Unemployed
    Self Employed Jul 2024 - Present
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  • Cognizant
    Service Delivery Manager -Itsm Tower
    Cognizant Feb 2021 - Jul 2024
    Bettendorf, Iowa, United States
    View
  • Sullivan'S Network Solutions
    Proprietor
    Sullivan'S Network Solutions Sep 2019 - Feb 2021
    Dallas/Fort Worth Area
  • Wipro Technologies
    Service Delivery - L3 Wintel Bau Engineer
    Wipro Technologies Jun 2019 - Sep 2019
    Westlake, Texas
    View
  • Sullivan'S Network Solutions
    Proprietor
    Sullivan'S Network Solutions Apr 2019 - Jun 2019
    Dallas/Fort Worth Area
  • Hcl Technologies (Infrastructure Services Division)
    Service Delivery - Senior Windows System Administrator
    Hcl Technologies (Infrastructure Services Division) Dec 2018 - Mar 2019
    Frisco, Texas
    Managed over 4,000 server that were both physical and VMware. Managed a very large ESX 6.5 environment. Managed hosts located in Cisco UCS environments. My first task was to get repeated incidents knocked down. I was able to get the offenders addressed within my first month. Despite my best efforts to feel comfortable with HCL, it was not a good fit and I have had to leave.
    View
  • Idc
    Service Delivery - Major Incident Manager Lead
    Idc Aug 2018 - Sep 2018
    Corning, New York
    Lead for global outage meetings.
  • Sullivan'S Network Solutions
    Proprietor
    Sullivan'S Network Solutions Mar 2018 - Aug 2018
    Dallas/Fort Worth Area
  • Atos
    Service Delivery Manager -Major Incident Manager
    Atos Jun 2015 - Mar 2018
    Irving, Texas
    I managed major outage calls for any of our 200+ customer Companies. This included gathering resources from any tower and driving the resolution of the call to meet SLA goals.
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  • Atos Origin
    Service Delivery - Sr Wintel Admin
    Atos Origin 2008 - Jun 2015
    Arlington, Texas
    Managed over 2000 Windowd servers for multiple customers.
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  • Atos Origin
    Service Delivery - Wintel Administrator
    Atos Origin 2008 - 2009
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  • Microsoft
    Cse
    Microsoft 2004 - May 2008
    Tier 3 support of Enterprise level customers for core services related issues.
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Jim Sullivan Skills

Healthcare Information Technology Program Management Ehr Healthcare Healthcare Consulting Health Information Exchange Integration Consulting Management Strategy Information Technology Hipaa Strategic Planning Emr Informatics Sdlc Business Intelligence Process Improvement Management Consulting Business Analysis Healthcare Management Business Process Improvement Enterprise Architecture Hl7 Business Development Ehealth Product Development Hit It Strategy Physicians Change Management Executive Management Requirements Analysis Vendor Management Enterprise Software Architecture It Management Business Strategy Software Implementation Governance Business Process Clinical Research Software Project Management Pmp Revenue Cycle Business Process Re Engineering Business Transformation Project Portfolio Management Pmo Performance Improvement Servers Vmware Esx Wintel Itil Vmware Windows Server Active Directory Vsphere Vmware Infrastructure It Service Management Data Center Disaster Recovery Virtualization Hyper V Cluster Citrix Dns Sccm Dhcp It Operations Microsoft Exchange Group Policy Microsoft Technologies San Citrix Metaframe Server Architecture Iis Scom Powershell System Deployment High Availability Domain Name System Dell Poweredge Servers Netbackup Microsoft Certified Professional Blackberry Enterprise Server Vmware Vsphere Microsoft Products Analytical Skills Customer Service Continuous Improvement

Jim Sullivan Education Details

  • Rose State College
    Rose State College
  • Del City High
    Del City High
  • Scaled Agile Framework
    Scaled Agile Framework
    Certified Scrum Master

Frequently Asked Questions about Jim Sullivan

What company does Jim Sullivan work for?

Jim Sullivan works for Self Employed

What is Jim Sullivan's role at the current company?

Jim Sullivan's current role is Service Delivery Manager -ITSM Tower | Technical Understanding, Customer Success.

What is Jim Sullivan's email address?

Jim Sullivan's email address is ji****@****int.com

What schools did Jim Sullivan attend?

Jim Sullivan attended Rose State College, Del City High, Scaled Agile Framework.

What skills is Jim Sullivan known for?

Jim Sullivan has skills like Healthcare Information Technology, Program Management, Ehr, Healthcare, Healthcare Consulting, Health Information Exchange, Integration, Consulting, Management, Strategy, Information Technology, Hipaa.

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