James Ball Email & Phone Number

Florence, Kentucky, United States

Serve as the lead point of contact for all service provider questions and concerns.

Cincinnati, Ohio, United States

Florence, Ky

Cincinnati, Ohio

• Overall accountability for project execution for assigned projects within Cincinnati Bell Any Distance Network Services. • Drive deliverables to meet project deadlines / milestones. • Track and update project plans and documentation. • Identify and report issues with the project. Mitigate identified issues. • Engage resources (management, service, business segment leads, etc.) for project assignments. • Single point of for all project IT /providers. • Manage all IT aspects of projects. Responsible for voice, data, cable infrastructure or any other technology issue related to projects.

Cincinnati Area, Ky

- Primary escalation contact for customer reported trouble- Designing and configuring networking equipment (Routers/Switches)- Works with carriers, vendors, and other parties to isolate and resolve customer or network impairments- Work as part of the Evolve Technical Support team, monitoring, and testing LAN, WAN, Internet & VoIP services- Working with Engineering and field technicians to resolve maintenance and repair problems

• Performs hardware, software and network monitoring of all Stores related POS Systems.• Responsible for implementing and maintaining systems and configurations of Store related Back-Office Systems.• Resolved Technical Problems for customers and other employees.• Analyzes information to determine, recommend, and plan layout for type of computers and peripheral equipment modifications to existing systems.

Cincinnati, Ohio Area

• Served as Business Lead on over 20 NICE Implementations. Worked outside normal hours when appropriate, and served as the single point of contact between Convergys and NICE on those implementations.• Analyze and interpret business requirements to technical specifications from a business stance to determine how the user will utilize the system.• Produce and maintain NICE documentation related to the Convergys NICE environment.• Enhanced end users’ understanding of Citrix systems by conducting pre-implementation workshops, delivering group and individual training sessions and creating user-friendly training materials.

• Managed 10+ Pest Control Technicians in a Commercial and Residential Branch.• Trained Technicians on latest trends and Chemical applications.• Maintained company standards for daily technician productivity.• Increased technician productivity by 15%

• Develop standards and documentation for 1st/2nd level support.• Provide application testing to evaluate and certify Call Center applications in various customer operating environments. (Windows NT, Windows XP)• Identified and implemented solution for interfacing Aspect applications on P&G's workstation operating system which is XP SP2• Maintain database of Call Detail records and run on-demand reports for auditing, billing, capacity, and Call Allocation purposes

Bachelor Of Arts (B.A.), Organizational Leadership, 3.25

Associate'S Degree, Computer Science