James Ball Email and Phone Number
James Ball work email
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James Ball personal email
James Ball is a Vendor Compliance Manager at FYX Fleet Roadside Assistance. He possess expertise in software documentation, voip, troubleshooting, call centers, technical support and 40 more skills. Colleagues describe him as "I had the pleasure of working with James at Cincinnati Bell in the network operations group. James is a high energy employee with a passion for customers and solving problems. James cares about the company, the customers and his team. James volunteered to lead an employee engagement process inside network operations and his innovation, creativity, and passion to communicate lead to a very successful bi-weekly news letter that has been recognized by the COO, and VP of Operations as an outstanding tool for the company. James has coached and developed others to emulate his process to communicate internally. James was always willing to represent the team and share ideas and concerns. I admire his courage and conviction to excellence. James is a highly collaborative employee. I would highly recommend James to any company looking for a team leader who cares about the outcomes, customer satisfaction, and process improvement." and "James is a technically savvy worker who has a tremendous ability to learn new systems. He has a great attitude and is able to deliver results in an efficient and timely manner."
Fyx Fleet Roadside Assistance
View- Website:
- fyxfleet.com
- Employees:
- 20
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Vendor Compliance ManagerFyx Fleet Roadside Assistance Oct 2024 - PresentFlorence, Kentucky, United StatesServe as the lead point of contact for all service provider questions and concerns.
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Service ManagerWorldwide Equipment, Inc. Jun 2024 - Oct 2024Cincinnati, Ohio, United States -
General Manager Truck ServiceTravelcenters Of America May 2018 - Jun 2024Florence, Ky -
Project Manager - Network ServicesCincinnati Bell Feb 2014 - Jul 2017Cincinnati, Ohio• Overall accountability for project execution for assigned projects within Cincinnati Bell Any Distance Network Services. • Drive deliverables to meet project deadlines / milestones. • Track and update project plans and documentation. • Identify and report issues with the project. Mitigate identified issues. • Engage resources (management, service, business segment leads, etc.) for project assignments. • Single point of for all project IT /providers. • Manage all IT aspects of projects. Responsible for voice, data, cable infrastructure or any other technology issue related to projects. -
Enoc Engineer ICincinnati Bell Nov 2012 - Feb 2014Cincinnati Area, Ky- Primary escalation contact for customer reported trouble- Designing and configuring networking equipment (Routers/Switches)- Works with carriers, vendors, and other parties to isolate and resolve customer or network impairments- Work as part of the Evolve Technical Support team, monitoring, and testing LAN, WAN, Internet & VoIP services- Working with Engineering and field technicians to resolve maintenance and repair problems
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Store Systems AnalystFrisch'S Restaurants, Inc. Feb 2011 - Sep 2012• Performs hardware, software and network monitoring of all Stores related POS Systems.• Responsible for implementing and maintaining systems and configurations of Store related Back-Office Systems.• Resolved Technical Problems for customers and other employees.• Analyzes information to determine, recommend, and plan layout for type of computers and peripheral equipment modifications to existing systems. -
Systems AnalystConvergys Feb 2007 - Feb 2011Cincinnati, Ohio Area• Served as Business Lead on over 20 NICE Implementations. Worked outside normal hours when appropriate, and served as the single point of contact between Convergys and NICE on those implementations.• Analyze and interpret business requirements to technical specifications from a business stance to determine how the user will utilize the system.• Produce and maintain NICE documentation related to the Convergys NICE environment.• Enhanced end users’ understanding of Citrix systems by conducting pre-implementation workshops, delivering group and individual training sessions and creating user-friendly training materials.
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Service ManagerTerminix International Mar 2006 - Feb 2007• Managed 10+ Pest Control Technicians in a Commercial and Residential Branch.• Trained Technicians on latest trends and Chemical applications.• Maintained company standards for daily technician productivity.• Increased technician productivity by 15% -
Technical Specialist - Consumer RelationsProcter And Gamble 2000 - 2006• Develop standards and documentation for 1st/2nd level support.• Provide application testing to evaluate and certify Call Center applications in various customer operating environments. (Windows NT, Windows XP)• Identified and implemented solution for interfacing Aspect applications on P&G's workstation operating system which is XP SP2• Maintain database of Call Detail records and run on-demand reports for auditing, billing, capacity, and Call Allocation purposes
James Ball Skills
James Ball Education Details
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Southern Ohio CollegeComputer Science
Frequently Asked Questions about James Ball
What company does James Ball work for?
James Ball works for Fyx Fleet Roadside Assistance
What is James Ball's role at the current company?
James Ball's current role is Vendor Compliance Manager.
What is James Ball's email address?
James Ball's email address is ba****@****own.com
What schools did James Ball attend?
James Ball attended Northern Kentucky University, Southern Ohio College.
What skills is James Ball known for?
James Ball has skills like Software Documentation, Voip, Troubleshooting, Call Centers, Technical Support, Telecommunications, Networking, Cisco Technologies, Process Improvement, Visio, Team Leadership, Data Center.
Who are James Ball's colleagues?
James Ball's colleagues are Travis Connor, Jerrica Barnes, Harris Ormesher, Elizabeth Ellis, Elizabeth Yopp, Brianne Gross, Farooq S..
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James Ball
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