Jim Brown Email & Phone Number

San Antonio, Texas Area

Attending Networking Events Researching Industry LeadersTracking Industry TrendsParticipating in Industry Discussions

San Antonio, Texas Area

IT Executive ConsultantProblem Solving and Leadership.Recruited to consult with numerous companies on their POS and IT resources. Activities regularly include: POS conversion, IT hardware upgrade, IT hardware replacement, Project rescue, Software conversion, Installation Audit, and Disaster recovery testing and support

Shawnee

Directed day to day activities as Managing Partner of CIO Inc., a business specializing in information technology sales, services and support for small and medium sized businesses, as well as K-12 schools in the Kansas City metro area. We sold and supported PCs, servers, firewalls, IP cameras, networks and IP phone systems. • Transformed an unstructured sales process into a reoccurring revenue focused model.• Dramatically increased quality and customer satisfaction by upgrading talent and improving workflow.• Installed a new accounting system (QuickBooks), in addition to a CRM system for sales and service.• Increased product support to allow a total client support structure.

Dallas/Fort Worth Area

Information Technology Officer / CIORecruited to increase employee morale and improve service delivery. Led the team of 350 FTE’s which was responsible for corporate shared services data processing centers (24 X 7) operations• Improved efficiency within my organization to lower the annual budget by 10% per year, while increasing to an even higher service level.• Dramatically increased employee morale from one of the lowest departments in the company to one of the highest in the company.• Facilitated the initiation of The CIO meeting with the board of directors and public investors on a regular basis. In this role, I improved employee morale from one of the lowest departments in the company to one of the highest in the company. Additionally, I improved efficiency within my organization to lower the annual budget by 10% per year, while increasing to an even higher service level. Finally, I was the first Technology Officer with Alliance to meet with the board of directors and public investors on a regular basis

Planning and Acquisition In this role, I was responsible for the technical aspects of the diligence for new business company acquisitions. We acquired four different companies while I was in this role and looked at many others. I was also responsible for hardware and software acquisitions for all data centers across FDC. We had approximately $75 million of capital expenditures during the last 12 months I was in this job. I also negotiated five major third-party software enterprise agreements.Data Center Relocations I relocated three major data processing centers over this time period. They were relocated without customer impact, on-schedule and within budget. Relocation involved no more than a weekend of down time for each because more down time would have cost the company millions of dollars per day. Two were moved from the east coast to Denver and the other was moved from Tulsa to Omaha.

The major activities involved in these roles included:Chief Information Officer This position was responsible for the corporate administration and information services functions.New York In this role I was responsible for running the Shearson Data Processing Center for our parent company American Express. Shearson had lost over a billion dollars the year prior and the chairman of American Express asked us (FDC) to take control of it to correct the problems that had led to this loss. I worked in New York for a two year period managing the staff of approximately 1000 employees. After the two years the company was turned over to the new management team. This center had six IBM 3090-600 processors and it ran the brokerage business for Shearson.Call Interactive In this role I was responsible for the data processing, customer service, new business planning and accounting systems. Call Interactive was a voice-automated servicing and processing company, and it had the ability of accepting 10,000 calls at the same time.United Kingdom Experience In 1992 we purchased a company in the United Kingdom and converted them to our software system. This was a 100,000 plus hour programming effort and a major data center conversion. I was asked to go to the UK after the conversion was attempted and failed. After approximately six months of clean up efforts and then getting the hardware/software environment in shape, I achieved the successful conversion.

Sandler Sales Management, Sales Management

Information Technology, Information Technology

Activities and Societies: UMARMY missions through my church