Jim Canova Email & Phone Number

Wilsonville, Oregon

Work with Commercial, Military, and Business Aviation companies worldwide to install, configure, and support the Jeppesen Flight Planning solution software. Subject Matter Expert for the software installation and troubleshooting of the applications, supporting seven team members with their customer implementations. Act as the Voice of the Customer in internal meetings to drive customer requests into development and support. Work with all levels of the customer organizations up to C-Level, This effort includes technical, broader business priority, troubleshooting, and customer relations discussions. Work with several different internal teams to provide information and assist with their operations, including software development, software test, product owners, project management, contracts, compliance, etc. Extensive experience dealing with customers and internal teams during stressful, high pressure situations, as well as day to day relationship management.

Wilsonville, Oregon

Led test development team of up to sixteen in an Agile environment of a flight planning system of systems. Led Scrum stand up, using burn down charts, etc. Focal point for the professional services, support teams and the customer into the development team. Acted as the technical expert on-site at the customer location during system implementation. Led the development effort for sub-components of main windows application. Regularly reported progress and issue resolution to Director and VP. Managed deployments of flight planning software to Citrix environments, interfaced with the customer, project managers, product owners, and senior leadership. Applications used include: QC/ALM, Jira, Contour, Confluence, Bamboo, Kronos, Primavera, Perforce, Microsoft Office, etc.

Wilsonville, Oregon

Led a team of 27 engineers covering all aspects of product development including Project Management, Architecture, Systems Engineering, Requirements, User Experience Design, Development, and Test. Coordinated the team efforts with Product Owners, Product Support, IT, Procurement, Purchasing, etc. Responsible for team performance, budget, delivery schedules, etc. Communicated progress to partners, customers, company management including VP and CIO. Team is located in several different regions of the world, requiring management across time zones and cultures. Worked on and led investigations into escalated issues from the support team, as well as managed several deployments of the flight planning application deployed on Citrix systems across the company.

Wilsonville, Oregon

Create, manage and execute test strategies and cases for Air Navigation products based on the standard product line architecture. Work directly with Software Developers in a pairing environment to create and validate new program code cooperatively. Report code defects using HP Quality Center, JIRA, and Confluence. Create and execute automated tests using Quick Test Pro (QTP). Work with Project Managers to create test strategies to complete product development on time and under budget. Build and manage infrastructure systems necessary for test and development activities (Proxy servers, weather servers, development environments, etc…)

Vancouver, Washington

Firmware Quality Program Manager/Product Quality Lead, November 2004 - August 2010: Manage the product quality for all Deskjet products, and the quality verification for the Print Asset for all ICS Products leading a team of six Quality Engineers. Responsible for declaration of product development milestones and ensuring product exceeds all quality requirements for release. Created new testing process to test full product solution as an integrated unit (hardware, firmware, software). Managing test areas with two outsource vendors, one on-site and one off-shore. Responsible for managing all aspects of firmware quality testing including status updates to the program team, quality dashboards, and working directly with the firmware engineers to find and fix defects. Identify any omissions, and arranging for testing to fill the gaps, with testing organizations in multiple locations, including India and China. Planned and managed the Harmony Plug Fest events. Created the compatibility test matrixes and acted as the moderator/manager for the events.Compatibility Engineer, January 2003 – November 2004: TCE Lead for Compatibility- CIP Created, managed, and communicated TCE Roadmaps for CIP. Acted as champion of compatibility issues into programs teams and partner organizations. Harmony Core Team member. Planned and managed the Harmony Plug Fest events. Wrote the test plans, procedures, final reports for each event, and acted as the moderator/manager for the events.Software Quality Engineer, March 2001 – January 2003: Responsible for the planning and management of Customer Simulated Experience Evaluations for the QA department at VPP. Planned for and successfully managed multiple projects, including both internal and external testing. Represented the team’s findings and concerns at Defect Review and Program Team meetings. Assisted in the planning of several Plug Fest events and wrote portions of the test plan, procedures, and final reports of each event.

Troutdale, Oregon

Managed a group of five PC technicians, help desk, and LAN administrators in a mixed Novell 4.11/NT 4.0 network environment. Responsible for network infrastructure, servers, and PC workstations with 325 users at three facilities within Portland connected to a worldwide WAN with 3500 users. Responsible for planning capacity, manpower, and purchasing with an annual budget of $1,000,000. Responsible for team training, development, and productivity. Member of four person worldwide Technical Support Management Team for planning, troubleshooting, and coordination of global policy and procedures. Piloted and managed the implementation of MS Exchange Server 5.5, SQL 6.5, and Windows 2000. Provided configuration and troubleshooting procedures to the other locations worldwide. Final escalation point for all PC, server, and LAN trouble calls.

Bs, Economics

Education record

Mechanical Engineering

Activities and Societies: Alpha Sigma Phi