Jim Casey Email & Phone Number

Greater Chicago Area

KMH Consulting partners with executives to implement large strategic, technical and process improvement solutions. Known for leading large and complex initiatives requiring cross-organizational alignment and prioritization with teams in corporate, global and state government environments. Areas of expertise include Program / Project Management, Six Sigma Lean, Process Excellence, Organizational/Strategic Planning, Vendor Management/Procurement, Risk Management, Executive & Team Coaching and Meeting Facilitation.

Greater Chicago Area

• Currently leading a network wide initiative to modernize our production operations to include everything from IT infrastructure to workstation lay out and production flow• Working with cross functional teams from Catering Operations, In-Flight and Airport Operations to streamline process to improve efficiencies and reduce departure delays

Chicago, Il

• Responsible for financial modeling, costing, pricing and overall customer service of outside customer food services accounts, including P&L development and performance management• Coordinate marketing strategy and financial analysis of outside accounts• Monitor and analyze Customer Satisfaction including delay performance, comments and prepares periodic performance tracking reports• Manage and support customer charters services provided by United Airlines including various professional sports team, college teams and military charters

Chicago, Il

• Responsible for driving change to meet defined metrics and organization goals utilizing Project Management skills, Lean Six Sigma principles, and other continuous improvement tools• Managed a wide variety of projects from 6S projects from warehouse delivery systems to the development of a production modeling tool• Completed two Black Belt projects generating $3.2 million in savings and $460,000 in additional revenue• Introduced a Continuous Improvement Project methodology to improve utilization of team members and create a standardize process for completing CI/Lean 6S Projects

Naperville, Il

• Key interface between Customers, Account Teams, Product House and Services Team to drive improvements throughout the organization in an effort to increase Customer Satisfaction and identify new product and services opportunities• Developed list of Key Global Customers to engage on a quarterly basis to discuss our performance in meeting their requirements and needs • Created Customer Facing metrics to review during Customer Quality Reviews based on TL9000 standards • Analyzed metrics and customer feedback to drive Customer Satisfaction improvements• Established the format and presentation set which is used as the template for driving discussions and to identify new market opportunities for products or services during the Customer Quality Reviews • Created, deployed and analyzed first annual customer survey for International Customers • Completed Lean Six Sigma Training and led multiple improvement projects across global locations and customers• Business Excellence Coach working on transitioning change throughout the company utilizing ADKAR and SUCCESS• As a Business Excellence Coach and Mentor, helped generate hard and soft saving in excess of $700,000 during 2010• Business Excellence Lean Six Sigma Mentor helping to train and coach new Business Excellence Coaches

Naperville, Il

• Key interface between Customers, Account Team, Product House, and Services Team to drive improvements throughout the organization in an effort to increase Customer Satisfaction and indentify new product and services opportunities• Created, deployed and analyzed first annual customer survey for International Customers• Completed Lean Green Belt Training and led multiple improvement projects across global customers and internal processes• Business Excellence Lean Six Sigma Mentor helping to train and coach new Business Excellence Coaches

Naperville, Il

• Team leader for the introduction of new products from two of Tellabs major product houses• Interfaced with customer during initial system trials and deployments• Coordinated team effort to develop documentation to support Customer Services and Deployment initiatives• Member of Vivace Integration Team and managed the first three installation projects of the Tellabs 8800 Systems

Naperville, Il

• Project Manager for the successful implementation of a global application to aid the company in processing returned materials • Key team member that established Global Services business process milestones• Responsible for process integrity for Deployment Engineering and the deployment of new streamline processes and tools

Naperville, Il

• Coordinated with customer or customer representative the installation of Tellabs products into Central Office environment• Negotiated project costs and labor hours with Installation Vendors• Organized the installation of various systems, in multiple locations, throughout the country

St. Charles, Il

• Responsible for annual Capital Budget exceeding $600,000 at second largest division in Holm Industries• Planned and coordinated two-plant consolidations, including re-engineering of manufacturing processes

Des Moines, Iowa

Denver, Co

Mba, Business

Masters in Business Administration with Distinction

Masters, Project Management

Masters Degree in Project Management with Distinction

Bachelor Of Science, Chemical Engineering

Activities and Societies: Air Force ROTC, Air Force ROTC Scholarship covering all tuition and feesParticipated in a 3-2 Program.

Bachelor Of Arts, Engineering Studies

Activities and Societies: Air Force ROTC, Air Force ROTC Scholarship covering all tuition and feesParticipated in a 3-2 Program.