James Bell Email & Phone Number

Suwanee, Georgia, United States

● Assisted in hardware replacements and configuring switches for new locations.● Conducted server administration, ensuring optimal performance and security.● Implemented hardening measures for network devices to enhance security.● Administered firewalls, managing security policies and monitoring network traffic.● Managed Office 365, overseeing user accounts, permissions, and security settings, including account access, password resets, and distribution groups.● Managed Active Directory, including user accounts, group policies, and domain services.● Completed compliance audits, including HITRUST, ensuring adherence to industry standards and regulations.● Managed Mitel Cloud Phones and Atrium building access keycard system.● Oversaw badge access system, ensuring secure access control for employees.● Deployed and configured SolarWinds IPAM to monitor IP addresses and track usage.● Deployed Netwrix for visibility into Active Directory and file-level access.● Conducted breakdowns of hardware, servers, storage space, and memory usage.● Priced projects for system and hardware upgrades.● Fixed DHCP replication issues, ensuring reliable network services.● Maintained printing hardware, adjusting VLANs according to departmental needs.● Provided global support for users, resolving various technical issues efficiently.

Atlanta

● Assisted in projects and implementation of new tools (software/hardware).● Helped deploy NinjaRMM for monitoring end-users and managing Windows Patches and 3rd Party Patching.● Deployed and configured Netwrix Auditor to gather data and trigger alerts on specific events.● Created multiple virtual machines in VMWare.● Deployed new SAN for SQL database storage, attached storage via ISCSI to the new Netwrix server.● Corrected file permissions for use with Windows Terminal Server and roaming profiles, resolving issues of files reappearing after deletion.● Managed users and mailbox settings in Office 365, including assigning licenses, adding/removing users, setting mailbox size limits, mailbox aliases, mailbox archiving, and auto-expanding archives via PowerShell.● Set up DLP (Data Loss Prevention) through Sophos to prevent the transfer of sensitive material.● Configured DLP in Microsoft Office 365 Outlook to alert if sensitive information was transmitted.● Created Group Policy drive mappings to replace login scripts that would launch with errors upon user sign-in.● Managed Users and Attributes in Active Directory, including adding/removing users, password management, and advanced attributes.● Updated and created documentation and checklists for monthly, quarterly, and annual tasks.● Removed decommissioned servers from Veeam backup jobs, resolving failure alerts.

Duluth, Ga

● Managed service provider operations, troubleshooting, and resolving system-generated tickets from multiple clients, including storage space issues, backup issues, virtual machines, network equipment, server, networking routing/switching errors, or outages.● Utilized hands-on experience with software such as VMWare, HyperV, Datto, and more, and worked with network hardware manufacturers such as Dell, HPE, Cisco and ASA, Nimble, Meraki, and others.● Served as an escalation point for helpdesk/support for more complex issues.● Manually upgraded the firmware of multi-vendor switches and firewalls for multiple clients, as well as scheduled automatic updates for other vendor hardware supporting it.● Traced network and routing issues when needed.● Interfaced with clients when needed for additional information or on-site support, such as a manual power cycle.

Jacksonville, Fl

● Significant network overhauls, replacing outdated Cisco routers and over 30 switches with new Meraki Layer 3 Switches, resulting in increased bandwidth, speed, and redundancy.● Deployed and configured Cisco Meraki switches with link aggregation and redundant paths, enhancing network performance and reliability.● Implemented Cisco Meraki Security Appliances with content filtering in a Warm Spare Failover configuration, providing additional redundancy and security.● Managed and maintained a Cisco Layer 2 environment, utilizing Cisco 2960 and 3560 switches, and oversaw their eventual replacement.● Created detailed documentation for network upgrades, server roles, and network equipment mappings using Microsoft Visio.● Performed system administration tasks, including Active Directory user management and minor Group Policy Object (GPO) configurations.● Managed Active Directory, and configured Azure AD Connect to sync accounts and passwords to Office 365.● Conducted migrations from POP to Microsoft Office 365 cloud service, ensuring seamless transitions for end-users.● Configured NIC teaming on HyperV Failover clusters, ensuring redundancy and load balancing across servers.● Maintained HyperV failover clusters and created Virtual Machines as needed to meet organizational demands.● Managed Dell EMC SAN, creating volumes for Virtual Machines and migrating volumes from EqualLogic SAN to Dell EMC SAN.● Configured Access Control Lists (ACL) for the DMZ and segmented guest WiFi from the internal network on new firewalls.● Established redundant Domain Controllers with DHCP failover and DNS replicas across three locations.Set up RADIUS servers utilizing Active Directory Dial-In properties to control user access to WiFi and VPN.● Continuously updated spam filter rules in Office 365, including specific phrases and Top-Level Domains (TLDs), to enhance email security.

Atlanta, Georgia

● Installed, configured, and maintained Dell switches, ensuring optimal network performance.● Performed network switch trunk maintenance by adding multiple VLANs to carry wireless array traffic, improving network efficiency.● Managed Xirrus wireless arrays, monitoring rogue Access Points (APs) and setting up SSIDs to ensure secure and reliable wireless connectivity.● Administered users and extensions in the Avaya Site Manager phone system, maintaining seamless communication across the organization.● Provided remote support for clients as needed, resolving technical issues promptly and effectively.

Jacksonville, Florida

● Repaired hardware and troubleshooted software issues on Microsoft and Apple-based laptops and desktops, including virus removal, application installation, software package training, data recovery, and component replacement.● Repaired and replaced parts in smartphones, tablets, and laptops, ensuring devices were restored to optimal functionality.● Upgraded computers, software, and hardware specifications based on customer requests, enhancing performance and user experience.