Providing computer support services, including: hardware and software, data recovery, virus removal, networking, Internet security, Wired and wireless services to small business and home users.

Assisted in the closure of the Atlanta Data Center and Help Desk at Aon’s directive to outsource all the company’s IT infrastructure to Computer Science Corporation.Collaborated with restore team for Aon’s 600 remote servers to provide restores for users deleted emails, word and excel docs, etc.Help Desk Queue Coordinator.Accepted requests for assistance or problem reports from users.Enter information into the problem tracking system,directly respond to the request or problem if within own areas of expertise.Complete information on problem reports that were solved personally and close report in problem tracking system.Direct the request or problem to the most appropriate support area (e.g., specialist, support organization).Liaison with user to ensure that requests or problem reports have been satisfactorily handled.

Coordinated and oversaw operation procedures and controls of the Group's installed main systems in the protected production and backup environments to the requirements of the technical and business units on a 24-hour basis.Provided a high level of support for the Atlanta Data Center operations. Maintaining infrastructure hardware, monitoring of servers inside and outside the data center, batch processing for several systems.Troubleshoot and repair, install new software on Desktops and Laptops.Attended brainstorming meetings to discuss projects and assignments, plan strategies, and suggest improvements..Served as primary and backup support for offices systems such as ATT/ PBX and phones administration, security systems, alarm and fire suppression systems.Work closely with a help desk team, providing hands-on support to end users with hardware and software problems including WAN connectivity, upgrades, configurations, data recovery and desktop support.Document requests for help desk support and outcome resolutions to monitor and track recurring problems.Interface between technicians and employees to identify problems and formulate solutions.

Computer Operations and Customer Service