Within my career at Philip Morris & Son I have spent several years in the hardware and gardening departments, followed by several years in an office role combining customer service and web development, followed most recently by a managerial role on the first floor.Key Responsibilities and SkillsManaging and motivating staff by sharing the vision of the organisation with them and involving them in the strategies used to realise the vision, providing resources for staff to develop knowledge and experience and ensuring a happy and safe working environment.Identifying staff member’s strengths and weaknesses and delegating tasks to suit their level of confidence and competence.Liaising with management and staff to ensure a driven and consistent approach to achieving results and to promote a unified workplace.Identifying and procuring new product ranges in store and on the web with an aim to drive sales and maximise profit.Utilising pricing strategies to maximise profitability and to increase market share.Working closely with supplier representatives to ensure the most effective product ranges are in place in store and on the web and to receive premium discounts, offers and support. Organising shop layouts and displays, sourcing POS, stands and display / demo stock from suppliers, merchandising in-store and window displays to capitalise on market demand and increase sales.Maintaining customer relations and ensuring good product knowledge across all departments to ensure exceptional customer service is offered at all times.Analysing figures and compiling comparative data to inform decisions.Website maintenance including SEO analysis, web development and inputting new products and departments.Personal development via courses such as ILM Level 3 Management and Leadership, First Aid At Work and multiple courses offered by BIRA / BHF.Keyholder responsibilities including locking, unlocking and alarming the premises and out-of-hours alarm call outs.