Jim Diez Email & Phone Number

United States

Senior Solutions Consultant focused on deriving value to ServiceChannel clients using our products and solutions.

San Diego, California, United States

Work with my team of solutions specialists and our North American customers to integrate the right technologies to streamline their processes, collect valuable data, and grow their businesses.

San Diego, California, United States

As a manager of a focused group of enterprise product solutions engineers, our team is dedicated to advising global enterprise companies on space planning, asset management and return to work strategies. • Developing employee onboarding processes to educate our new team members and become highly qualified product experts on our suite of products.• Developing processes for gathering prospect data in order to develop a consultative sales approach and a unique product demonstration based on client’s needs.

San Diego County, California, United States

IOFFICE is an industry leading provider of SaaS Integrated Workplace Management Systems (IWMS). IOFFICE provides intuitive space planning, Moves/Adds/Changes (MAC) management, Computer Aided Facilities Management (CAFM), and award-winning mobile applications that feed rich analytics to guide informed business decisions. The Hummingbird mobile application provides intuitive employee facing interaction with these services and a powerful tool for office Return to Work strategy. My role as Senior Product Specialist is to provide technical sales support to our enterprise account executives in the western US and Canada. Starting with discovery and continuing through contract signing. By developing a polished product demonstration conveying in-depth product knowledge, I gain the confidence of department leaders and key stakeholders involved in the purchasing decision. • Growtho Work with Account Executives in territory to successfully close complex RFP based opportunitieso Driving customer expansion opportunities by demonstrating value in the process of the sale cycle• Product Developmento Capture the voice of customer to champion product enhancements and feature requestso Work directly with the product management and development teams to prioritize client requirementso Review product feature and provide feedback on UX and debugging

United States

Ricoh is an award-winning innovator, manufacturer, and global service provider of enterprise products and solutions. Ricoh’s Workplace Services and Visual Communications groups are a global team targeting large Strategic Enterprise clients. The portfolio includes SaaS Integrated Workplace Management Systems (IWMS), Space planning strategy, meeting room technologies, audio visual, collaboration solutions and other digital transformation products. As the Senior Enterprise Services Specialist for the Workplace Services I work with the customer to identify challenges and develop solutions. Workplace Services develop globally scalable solutions capable of sustaining measurable ROI. Covering the entire Western United States, my clients include multiple Fortune 10 and Fortune 100 companies. NOTABLE ACHIEVEMENTS • Ricoh R-Board o Alignment of key partnerships to develop a comprehensive global AV as a Service offeringo Integrating services and annuity streams increasing average GP to 35%o Full lifecycle management capabilities for cross departmental account growth • Category Growtho Generated $5,000,000 in new opportunity pipelineo Increase regional IWMS revenue 10xo Analyzed data to refine client list increasing deal closure rate by 15% • Global Service Delivery Strategyo Define global procurement and logistics routes for core portfolio productso Global go to market alignment initiatives with US, Canada, LatAm, EMEA, Australia and APAC o Global RFP coordination, pricing analysis and proposal effort

San Diego, California

• Ricoh Managed AV as a Service o Development of global AV service offering o Integration of data analytics and AI concepts into meeting rooms o AV Fleet management, service, and maintenance plan o Full executive support of design concept• Multiple Fortune 1000 companies o Work with client to create global design standards o Developed international deployment strategies for meeting room solutions o Integration of meeting room reports and metrics• Ricoh Workplace Services o Roll out of department sales strategy o Develop corporate relationships with key partners o Alignment of global resources to achieve coverage model

Manama, Kingdom Of Bahrain

Infinite Technology is the leading AV and automation design and integration firm in the Middle East. Our team designs and commissions sophisticated AV and Automation systems for the oil and gas, hospitality, corporate, transportation, and luxury residential markets. As Managing Director, it is my job to develop Infinite Technologies into a regionally recognized brand associated with technical acumen and meticulous attention to detail.

Greater San Diego Area

Owner/operator of AV and Automation firm specializing in distributed AV, home cinema, surveillance, and automation. As an owner operated business I was responsible for all sales, technical, and administrative tasks involved in running the day to day business. Achievements• 300+ hours of manufacturer trainings and certifications• American Society of Interior Designers- BEST TECHNOLOGY IN DESIGN, 2012• IDCEC- Author/Instructor “Home Automation in Residential Dwellings”Notable projects• Allsteel San Diego- Local showroom with conference room AV, lighting automation and distributed video• Cohn Restaurants- Design and commission of multiple systems throughout San Diego