Jimi Oke Email & Phone Number

Ontario, Canada

As a Business Analyst Consultant at People Minded Business, I am dedicated to driving meaningful change and delivering strategic insights that enhance the services provided to individuals with intellectual and developmental disabilities. My role involves collaborating with cross-functional teams to identify key business metrics, streamline processes, and implement data-driven solutions that align with our clients' goals.I focus on:• Process Improvement: Analyzing and refining existing workflows to increase efficiency and effectiveness.• Data Analysis: Leveraging data to provide actionable insights that inform decision-making and strategy.• Stakeholder Engagement: Working closely with stakeholders to ensure alignment and successful project outcomes.• Project Management: Assisting in the planning and execution of projects to ensure they are delivered on time and within scope.I am passionate about using my analytical skills and collaborative approach to contribute to impactful projects that make a difference in people's lives.

Manchester, England, United Kingdom

• Increased client satisfaction by 20% by providing exceptional insights derived from complex data sets, influencing critical decision-making processes for a diverse clientele.• Reduced data processing time by 30% by utilizing SQL to extract, manipulate, and analyze large datasets, offering in-depth insights into customer behavior and payment trends.• Improved stakeholder decision-making by 25% through the creation of informative and visually appealing visualizations with Power BI and Tableau, translating extensive datasets into actionable insights.

• Prospected and acquired new clients, increasing the client base by 20% through targeted marketing and sales strategies.• Implemented client retention programs that enhanced customer loyalty and increased client retention rates by 15%.• Developed detailed marketing models and forecasts using Excel, supporting strategic decision-making and improving revenue growth by 12%.• Created Power BI visualizations to present marketing and sales data, enabling clients to track campaign performance and adjust strategies in real time.• Conducted market research to identify emerging trends, providing strategic recommendations that strengthened competitive positioning and resulted in a 5% increase in market share.

Saddled with the investigation and handling of Mastercard/Visa/Verve transactions disputed by the cardholders and proffer immediate solutions.• Give attention customers’ issues report and see problems through to resolution. • Critically examined customers’ issues on the CRM, treat and close over 120 tickets daily.• Review evidence presented by other banks and leverage dispute resolution management rules to determine the validity of each claim and its potential for recovery. • Manage critical issues by setting customer expectations, devise and implement action plans andprofessionally communicate to all parties involved.• Analyse merchant and cardholder’s account to resolve dispute issues/unauthorized activities. • Run and analyse report used to facilitate daily settlement of all transactions into customer’s account.

Abeokuta, Ogun State

Established and maintained client relations by providing “white-glove service” end-user support in technology installation, configuration, troubleshooting, and maintenance.• Acted as the advanced technical contact, deliver advanced technical troubleshooting and problem-solving solutions for customers including, issues escalated to the highest level of management.• Provided technical support across the company (this may be in person or over the phone)• Resolved customer complaints and concerns with strong verbal and negotiation skills.• Provided product configuration in alignment with business requirements. • Assessed all calls and made sure the resolution time met or exceeded company standards• Tracked all issues and ensured timely resolution of problems, reducing response time from 24 hours to immediate.• Installed and configured computer hardware, software, systems, networks, printers and scanners.

Master'S Degree, Data Science And Business Analytics, Distinction

Bachelor'S Degree, Agronomy And Crop Science