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@inmoment.com
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4 phones found area 703
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Jim Katzman is listed as Principal, CX Strategy at InMoment at InMoment, a company with 201 employees, based in Herndon, Virginia, United States. AeroLeads shows a work email signal at inmoment.com, phone signal with area code 703, and a matched LinkedIn profile for Jim Katzman.
Jim Katzman previously worked as Principal, CX Strategy at Inmoment and Director Client Services at Kastle Systems. Jim Katzman holds Bachelor Of Business Administration - Bba, Finance / English from James Madison University.
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AeroLeads found 1 current-domain work email signal for Jim Katzman. Compare company email patterns before reaching out.
I have a strong track record as a Customer Experience Subject Matter Expert and Customer Advocate. I focus on insuring customer satisfaction, revenue growth and retention. I leverage my Voice of the Customer skills including a focus on understanding the customer at key points along their journey and packaging key metrics into relevant and actionable learnings for our customers. As our world innovates and becomes more digital, I look for ways to leverage the voice of the customer and to leverage technology to extract trends and deep learning in order to drive world class customer experience. I have created high performing teams, long term mentor relationships, and a strong personal brand that instills trust and confidence for all around me. And, for fun, I have run 42 marathons!Key skills:Account Management / Revenue Retention / GrowthVoice of the Customer (Survey design, touch point optimization, unstructured feedback analysis)ConsultingDigital ExperienceProcess Improvement & RedesignCustomer Experience Life Cycle / Customer JourneyOperations and Customer Program ImplementationCustomer Care Cross functional coordination and leadershipExcellent team leader and mentor
Listed skills include Leadership, Customer Experience, Team Building, Strategic Partnerships, and 19 others.
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Salt Lake City, Utah, US
-- Guide our clients to leverage the voice of the customer at any touchpoint or channel to improve their customers' experience and derive (financial) business value from their programs-- Help design, implement and optimize customer experience programs across a wide variety of industries-- Leverage my 15+ years as a client and CX practitioner to guide our.
Falls Church, VA, US
-- Led service / customer management teams in the full life cycle of customer activities from sales to on-boarding to ongoing operations-- Engaged customers, socialized Kastle's full value proposition and represented customers' needs and goals within the organization-- Continually looked for opportunities to grow client portfolios and services, retain.
Nashville, Tennessee, US
-- Created an integrated Voice of the Customer (VOC) survey program that encompasses over 60 end user surveys across multiple touch point and channels in order to expand the collection of customer feedback; program captures ~4.5M surveys annually-- Managed the Executive C-Suite escalation process and leveraged these opportunities to learn and drive.
New York, NY, US
-- Created an internal platform for doing transactional and non-transactional customer satisfaction surveys (monthly volume 150K responses).-- Developed an integrated Voice of the Customer (VOC) program to effectively use customer and employee feedback to drive product enhancements and continuous improvement.-- Re-engineered the quality monitoring process.
US
Drove regulatory and business processes to insure fair and equitable treatment for service provisioning and maintenance in the Bell Atlantic (Verizon) territory. Customer advocate - worked to insure that customers were treated fairly and equitably whether they were getting high speed data service from their incumbent telephone company or an alternate.
Basking Ridge, NJ, US
A series of progressively more complex and strategic assignments over a 9+ year career. Honed my team leadership skills. Starting with supervisory experience at the operations level in a Business Office environment and culminating to a leader of program managers. Insured that customer requirements were met as a product manager for early high speed data.
Other employees you can reach at inmoment.com. View company contacts for 201 employees →
Matthew Tackett
Colleague at Inmoment
Greater Chicago Area, United States, United States
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Demola Onifade, Msitm
Colleague at Inmoment
Dallas, Texas, United States, United States
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Dan Butler
Colleague at Inmoment
Nashville, Tennessee, United States, United States
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Andrea Kulkarni
Colleague at Inmoment
Napa, California, United States, United States
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Heather Pritchard
Colleague at Inmoment
Chicago, Illinois, United States, United States
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James Lininger
Colleague at Inmoment
United States, United States
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Jeff Beadle
Colleague at Inmoment
Orem, Utah, United States, United States
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Dasha Samson
Colleague at Inmoment
Greater Chicago Area, United States, United States
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BB
Brian Baker
Colleague at Inmoment
Greater Chicago Area, United States, United States
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Cori Lindsey
Colleague at Inmoment
Greater Sydney Area, Australia, Australia
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Quick answers generated from the profile data available on this page.
Jim Katzman works for InMoment.
Jim Katzman is listed as Principal, CX Strategy at InMoment at InMoment.
AeroLeads has found 1 work email signal at @inmoment.com for Jim Katzman at InMoment.
AeroLeads has found 4 phone signal(s) with area code 703 for Jim Katzman at InMoment.
Jim Katzman is based in Herndon, Virginia, United States while working with InMoment.
Jim Katzman has worked for Inmoment, Kastle Systems, Asurion, Aol, Llc, and Covad Communications.
Jim Katzman's colleagues at InMoment include Matthew Tackett, Demola Onifade, Msitm, Dan Butler, Andrea Kulkarni, and Heather Pritchard.
You can use AeroLeads to view verified contact signals for Jim Katzman at InMoment, including work email, phone, and LinkedIn data when available.
Jim Katzman holds Bachelor Of Business Administration - Bba, Finance / English from James Madison University.
Jim Katzman is listed with skills including Leadership, Customer Experience, Team Building, Strategic Partnerships, Developing People, Customer Satisfaction, Telecommunications, and Business Development.
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