Martin Whitby Email & Phone Number

Centennial Park, Nsw, Au

Salt Lake City, Utah, Us

I'm proud to be partnering with InMoment customers as they successfully compete and thrive in the experience economy and enabling them to maximise their investment with InMoment’s experience intelligence technology by sharing operational and customer experience best practices leading to informed action.InMoment™ is a cloud-based Experience Intelligence (XI) platform, providing companies with deep customer insights to drive business decisions and relationships with both customers and employees. The InMoment XI platform is comprised of three clouds—the Customer Experience (CX) Cloud, the Employee Experience (EX) Cloud, and the Market Experience (MX) Cloud—the XI Platform delivers insights about your business from the most critical lines of intelligence.

Contract consulting and implementation for Voice of Customer and Voice of Employee solutions supporting Customer Experience and Business Improvement initiatives. Services include survey design, dashboards, reporting and user acceptance testing. Clients included Downer Group and Nielsen New Zealand (for the New Zealand Ministry of Social Development).

Sg, Singapore, Sg

VoC and business improvement

Austin, Texas, Us

Keystone Asia Pacific staff member responsible for major Banking, Insurance and Telecommunication customers.Multi-faceted role involving CEM/NPS program design, software implementation, Staff management and ongoing account management, with a responsibility for program innovation, retention and expansion.- AP business grew from single customer-single employee to 9 customers and 6 staff during tenure.-100% client renewal with consistent up-selling records achieved under demanding financial and competitive pressures-Nurtured key stakeholder relationships from senior management through operational teams-Provide an expert opinion on the ResponseTek CEM solution.-Adopt CX (Customer Experience) and Service Design best practices and principles and apply it to the client business requirements.-Provide ongoing feedback to internal development teams on product features to ensure client satisfaction.-Develop and deliver workshops around CX design best practices and coach team to deploy.-Understand client CEM program objectives and business requirements to design and deliver superior CX programs-Establish a governance plan with the client, ensure the team follows, and use the programme management templates to manage the deployment.-Maintain current knowledge on the CEM industry and the client’s business industry.-Staff Management

Licensee for one26 Mortgages. Mortgage Manager focussed on delivering superior service to the mortgage broker market in New South Wales.

Melbourne, Vic, Au

Generating new business for mortgages and financial planning by focussing on delivering exceptional service to the mortgage broker market

YellowFish Solutions provides Customer Experience Management (CEM) solutions that integrate the Voice of the Customer into an organisation allowing them to make operational and strategic improvements. These solutions capture key moments of truth as they occur across the customer lifecycle. CEM enables you to close the gap between the experience your brand promises and the experience that your company delivers.

Melbourne, Vic, Au

LimeBridge is a global Customer Experience Management (CEM) consulting and solutions organisation. Our solutions reduce the need for customers to contact you, improve contact centre performance management processes, improve customer service and integrate real time actionable customer feedback into your business to improve customer satisfaction, growth and retention.

Austin, Texas, Us

London, London, Gb

Sunnyvale, Ca, Us

Successful New Business Development selling SaaS customer interaction solutions from roles based New York, Sydney and London• Consistently achieved or over achieved targets and won several company awards including the “Most Innovative Deal – EMEA 2002 financial year”

Sydney, Nsw, Au

Member of the Client and Adviser Services teams

Sydney, New South Wales, Au