Jim Kiser Email and Phone Number

* Member of Application Architecture team, acting as a dev/design/arch consultant on multiple projects* Member of Agile SCRUM team that delivered a brand new architecture and suite of APIs for $32 billion high-profile customer* Constructed and delivered plan to implement automated testing in all QA teams at Elan, including growth potential for specific teams

* Headed multiple process improvement initiatives targeting reduction of defect recurrence, reporting to head of Wintel Development* Managed 1 on-site and 3 off-site contractors on project that delivered UI enhancements and new reporting which reduced data entry touchpoints by 50% and eliminated the need for daily manual transmissions of ATM monitoring adds, updates, and changes* Managed team of 5 analysts and developers, providing first-level support and development of in-house cash… Show more * Headed multiple process improvement initiatives targeting reduction of defect recurrence, reporting to head of Wintel Development* Managed 1 on-site and 3 off-site contractors on project that delivered UI enhancements and new reporting which reduced data entry touchpoints by 50% and eliminated the need for daily manual transmissions of ATM monitoring adds, updates, and changes* Managed team of 5 analysts and developers, providing first-level support and development of in-house cash vault management software, used to manage nearly $1 billion in vault cash for ATMs Show less

* Led a team of 8 in-house developers and 3 on-site contractors in a CAPEX project to develop a brand new web application for clients that are independent ATM owners, used to manage ~18,000 ATMs* Led development of new functionality allowing customers to subscribe to and manage email and text alerts for ATM faults, data updates, and more; roughly 15,000 alerts are sent annually using this feature* Winner of Circle of Service Excellence award, given to less than .05% of employees… Show more * Led a team of 8 in-house developers and 3 on-site contractors in a CAPEX project to develop a brand new web application for clients that are independent ATM owners, used to manage ~18,000 ATMs* Led development of new functionality allowing customers to subscribe to and manage email and text alerts for ATM faults, data updates, and more; roughly 15,000 alerts are sent annually using this feature* Winner of Circle of Service Excellence award, given to less than .05% of employees quarterly Show less

* Led development of new landing page for independent ATM owning clients, giving a dashboard view of their ATM information; authored mock-up/UI design used for final product* Led initiative for more data auditing, allowing for more accountability and tracking, and quicker troubleshooting* Authored Technical Approach documents for small projects, including functional C#.NET and SQL mock-ups as needed* 1 of 223 local United Way campaign coordinators, contributing to U.S. Bank winning… Show more * Led development of new landing page for independent ATM owning clients, giving a dashboard view of their ATM information; authored mock-up/UI design used for final product* Led initiative for more data auditing, allowing for more accountability and tracking, and quicker troubleshooting* Authored Technical Approach documents for small projects, including functional C#.NET and SQL mock-ups as needed* 1 of 223 local United Way campaign coordinators, contributing to U.S. Bank winning the 2011 Spirit of America Award for exceptional philanthropic commitment, volunteerism, and community impact Show less

* Designed, built, and deployed new functionality allowing customers to add new ATMs without U.S. Bank intervention; roughly 3,000 new ATMs are setup using this feature annually* Trained operations team on new web application functionalities, including logging defects and feedback from users* Created and maintained reference data for day-to-day team use, including coding standards, recurring problems, server listings, and more

* Developed, implemented, and supported daily and historical call production reporting for ~1,400 agents across multiple call centers via SQL and SSRS* Delivered new web-based reporting for agents and supervisors to monitor daily and month-to-date progress against their targeted metrics* Provided ad-hoc reporting and analysis for upper management and the sales force on a daily basis

* System Administrator of third-party ATM cash prediction system that handled over 6,000 ATMs and over $800 million in monthly dispenses* System Admin of third-party problem, call tracking, and request management software with 200+ users* Provided daily maintenance and support for third-party ACD (Automatic Call Distributor), handling over 20,000 calls per month across 4 different call centers