Answers and screens incoming calls for the department and assists callers as required. Enters case assignment and status information, copies reports, and files criminal case reports after assigned. Assists detectives/officers in preparation for trial as directed. Receives all public records requests. Accepts assignments that handle highly sensitive and confidential materials. Completes public background checks. Copies and faxes all DOA reports to the Medical Examiner’s Office. Mails hard copy print cards to BCI. Assist public at walk in window, gather information and direct as necessary. Process citations, tow tags, reports, formal complaints, and warrants as necessary. Understanding of the OHLEG, OLEN, and Juvenile Court I-Case computer databases to assist the detectives in their case research. Administration of Department’s social media accounts.

Support Detective Bureau officers by managing evidence in CAD and reviewing body camera footage and 911 calls. Conduct research on open cases and analyze pending calls for service. Collaborate with Ohio ICAC on Internet Crimes Against Children investigations.

Responsible for the safety and security of people and property within the City of Fairview Park. Sworn to uphold the law and protect the citizens. Supplement regular police patrols. Patrol, secure, and lock all city parks during the summer. Respond to vehicle lock outs, disabled vehicles, and animal calls for service. Assist regular police officers with public safety related duties such as traffic control, providing security at local events, and inmate warrant pickups / transports.

Managed all aspects of payroll administration including collecting W-4 forms, processing weekly payroll, and distributing paystubs and annual W-2s. Filed payroll taxes annually and oversaw workers' compensation processes. Facilitated employee onboarding and ensured compliance with city and fire department codes. Held on-duty manager responsibilities with ServSafe® Certification, ensuring adherence to food safety standards and regulations.

Support Special Agents within the Cyber Squad in conducting investigations and research on cyber attacks and intrusions. Analyze digital evidence to facilitate federal investigations. Engage in continuous learning and exploration of diverse facets within the FBI. The FBI received over 12,000 applications for this position, from which 350 candidates were selected globally. Approximately 3% of applicants successfully joined the agency.

Managed daily restaurant operations with a focus on customer satisfaction and food safety standards. Handled customer issues and complaints promptly to maintain a positive dining experience. Developed innovative strategies to enhance customer satisfaction. Trained staff on safety procedures and implemented employee recognition programs to foster a positive work environment. Monitored online reviews to uphold service standards and reputation.

I consistently delivered exceptional customer service in a fast-paced environment. Responsibilities included taking orders with accuracy and efficiency, ensuring prompt delivery of food and beverages, and maintaining a clean and organized workspace. Collaborating effectively with team members, I contributed to a positive work environment and supported the achievement of team goals.

Designed and managed business website, ensuring user-friendly interface and up-to-date content. Addressed and resolved issues with restaurant Point of Sale (POS) system to optimize operations. Managed phone and email communications effectively. Executed social media marketing strategies to enhance online presence and engage customers. Dedicated to ensuring high levels of customer satisfaction through proactive support and service.