Jim Madden Email & Phone Number

Tampa, FL, US

Very fortunate to be leading gifted and dedicated people committed to the mission of serving hard working practitioners who serve people with complex behavioral health needs.

Alpharetta, Georgia, US

Work on strategy with the CEO of this high growth AI contact center coaching solution. www.symtrain.ai

Alpharetta, Georgia, US

Creating amazing agent performance outcomes from a personal AI Coach for every agent. Build confidence and competence in days. #SymTraining will crush attrition while jumping performance and dramatically improve your workforce's life.

Mahwah, New Jersey, US

Assist and advise leadership team and board to develop solution strategies, positioning and go to market options for this high-growth, dynamic, and tech-lead BPO.

Deep contact center tech / ops experience. Please contact for more info and my 1 page background document also available below.

San Ramon, CA, US

- Worked with gifted colleagues to build enterprise and mid-market teams to #1 rankings- Rebuilt the sales motions to support Five9 going upscale with great results in bookings, win percentage, attached AI & automation solutions - which double the deal value while delivering great results for clients- Created and delivered messaging for thought leadership.

Atlanta, Georgia, US

Responsible for growth and account management in this 50 year old public, $180m supply chain big data start-up that was sold to private equity prior to the full release of the disruptive technology platform.

San Jose, California, US

Managed 80% of $320m revenue and new sales. Grew business 30% y/y. Large global team of hunters and CSMs. Clients included AT&T, Citi, Capital One, Amex, Sears, Target, Kohl’s, Best Buy, Hilton & Charter.

San Diego, California, US

Member of Vistage's Trusted Advisor Business Advisory Group. This is a CEO peer group that collaborates confidentially on business issues to push our businesses forward.

Dunston, Staffordshire, GB

Back office virtualization tech company. Built SAAS business model that repositioned company for sale and strong exit.

San Jose, CA, US

Re-started sales effort. Doubled revenue with re-positioning solution and changing the sales model. Positioned company for a positive exit.

Greenwood Village, Colorado, US

$25M first year revenue. Bought largest Cisco contact center integrator to scale the business. Launched international business. Part of 3 person team that re-started Cloud Customer Technology program.

México, DF, México, DF, MX

Worked with a team of 5 professionals to turn around the business particularly revenue growth and profitability. Opened new markets and launched new solution, Virtual Hold Tech. Sold business to Aspect in under 2 years.

Grew revenue 5 consecutive quarters. Restarted the US sales effort making revenue contribution meaningful after 3 prior attempts in the US. Guided the WW sales team to 50% increase in revenue. Landed new logos in T-Mobile, FEDEX, Citi, Telefonica, Nortel, Fiserv and Orange. Led acquisition by Voxeo, now Aspect.

San Ramon, CA, US

Substantial revenue growth in 4 months by building out a strong mid-market program and a carrier channel program.

Burlington, MA, US

Restarted service provider business globally with a 5X bookings growth. Concurrently managed sales execution of LATAM region's first customers. A new business which lead to sequentially quarterly doubling revenue for 3 years and the largest contributor of any sales region. Defined new $6B addressable market and lead as GM of Emerging Operator Services.

US

Took over underperforming Telco sales group and drove to 60% of this public company's revenue in 18 months. Took over global partners and helped with EMEA re-start. Built out DA business and closed the largest deal in company history with BellSouth Operator Services.Worked to change company distribution strategy and repositioned company.

SE

$0 to $15M revenue. Built team from 0 - 45 people. Launched this Swedish company into new markets and co-guided to a public listing in Europe. Built Global Sales, Marketing, Bus Dev and G+A. Implemented a "T" shaped sales strategy. Closed 350 contracts including deals with 23 of the top 25 Consumer Electronics companies and 3 of 5 of each of the other top.

First Customer to 200 customers to product collapse. Co - Founder of this first of a kind Unified Communications company. Built distribution strategies that defined a new market segment and delivered knock out punch in distribution.