Jim Madden Email and Phone Number
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Proven Skills Scaling Global Sales Management: Managed high growth revenue to $350m• Ability to quickly generate bookings and revenues through teamwork, focus, networks, and quick actions on culture and execution• Improve and change culture to positive focus on results and outcomes. This creates high performance teams and repeatable models • Experience building vertical motions for selling into global Financial, Tech, Telecom, Retail, and Hospitality Experienced startup and turnaround COO • Multi-year budgeting, forecasting and planning cycle experience, to all stakeholders: Internal, Board, and External, and all resourcing across customer lifecycle• M&A experience identifying solutions gaps, evaluating targets, value creation analysis, valuation, negotiation and integration• Led, co-led, or directly supported raising $151M in venture capital fundingExecutive P&L leader with global expertise• Drive high forecast accuracy via prospect communications, cadences, and linearity model expectations with traffic lights• To drive performance served in US, Europe 3 times, commuted to APAC and lived in Sao Paulo CCaaS GTM strategy and execution expert• Served as head of sales and / or revenue on 4 publicly traded US and European SAAS and CCaaS companies • Detailed understanding of contact center and back-office TechOps with experience how to transform to create operating leverage
Continuumcloud
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Executive Vice PresidentContinuumcloud Jun 2024 - PresentTampa, Fl, UsVery fortunate to be leading gifted and dedicated people committed to the mission of serving hard working practitioners who serve people with complex behavioral health needs. -
Board AdvisorSymtrain May 2024 - PresentAlpharetta, Georgia, UsWork on strategy with the CEO of this high growth AI contact center coaching solution. www.symtrain.ai -
Chief Operating OfficerSymtrain Sep 2022 - Jun 2024Alpharetta, Georgia, UsCreating amazing agent performance outcomes from a personal AI Coach for every agent. Build confidence and competence in days. #SymTraining will crush attrition while jumping performance and dramatically improve your workforce's life. -
Board AdvisorAucera Mar 2024 - PresentMahwah, New Jersey, UsAssist and advise leadership team and board to develop solution strategies, positioning and go to market options for this high-growth, dynamic, and tech-lead BPO. -
Available For Ft And ConsultingJim Madden Jul 2022 - Oct 2022Deep contact center tech / ops experience. Please contact for more info and my 1 page background document also available below.
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Vice President Of SalesFive9 Dec 2019 - Jul 2022San Ramon, Ca, Us- Worked with gifted colleagues to build enterprise and mid-market teams to #1 rankings- Rebuilt the sales motions to support Five9 going upscale with great results in bookings, win percentage, attached AI & automation solutions - which double the deal value while delivering great results for clients- Created and delivered messaging for thought leadership, product differentiation, vertical markets- Started SLED program and retained the only lobbyist for high growth leading to high growth for SLED -
Senior Vice PresidentPrgx Global Inc. Apr 2019 - Oct 2019Atlanta, Georgia, UsResponsible for growth and account management in this 50 year old public, $180m supply chain big data start-up that was sold to private equity prior to the full release of the disruptive technology platform. -
Senior Vice President[24]7.Ai Feb 2016 - Mar 2019San Jose, California, UsManaged 80% of $320m revenue and new sales. Grew business 30% y/y. Large global team of hunters and CSMs. Clients included AT&T, Citi, Capital One, Amex, Sears, Target, Kohl’s, Best Buy, Hilton & Charter. -
Ceo Peer GroupVistage Worldwide, Inc. 2016 - Dec 2017San Diego, California, UsMember of Vistage's Trusted Advisor Business Advisory Group. This is a CEO peer group that collaborates confidentially on business issues to push our businesses forward. -
Executive Vice PresidentEg Solutions May 2014 - Mar 2016Dunston, Staffordshire, GbBack office virtualization tech company. Built SAAS business model that repositioned company for sale and strong exit. -
Senior Vice PresidentBaynote Is Now Kibo May 2013 - May 2014San Jose, Ca, UsRe-started sales effort. Doubled revenue with re-positioning solution and changing the sales model. Positioned company for a positive exit. -
Vice President Global Cloud Contact CenterTeletech Jan 2011 - Mar 2013Greenwood Village, Colorado, Us$25M first year revenue. Bought largest Cisco contact center integrator to scale the business. Launched international business. Part of 3 person team that re-started Cloud Customer Technology program. -
Executive Vice PresidentCorsidian Dec 2008 - Mar 2011México, Df, México, Df, MxWorked with a team of 5 professionals to turn around the business particularly revenue growth and profitability. Opened new markets and launched new solution, Virtual Hold Tech. Sold business to Aspect in under 2 years. -
Svp Global SalesVoiceobjects, Inc. 2006 - Jan 2009Grew revenue 5 consecutive quarters. Restarted the US sales effort making revenue contribution meaningful after 3 prior attempts in the US. Guided the WW sales team to 50% increase in revenue. Landed new logos in T-Mobile, FEDEX, Citi, Telefonica, Nortel, Fiserv and Orange. Led acquisition by Voxeo, now Aspect.
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Svp, Sales, Services And Bd, Gm Carrier Services Div.Five9 Oct 2005 - Dec 2006San Ramon, Ca, UsSubstantial revenue growth in 4 months by building out a strong mid-market program and a carrier channel program. -
Vp Service Providers And Vp Sales CalaNuance 2004 - Oct 2005Burlington, Ma, UsRestarted service provider business globally with a 5X bookings growth. Concurrently managed sales execution of LATAM region's first customers. A new business which lead to sequentially quarterly doubling revenue for 3 years and the largest contributor of any sales region. Defined new $6B addressable market and lead as GM of Emerging Operator Services Business - also a new SAAS model for the company. -
Global Vp Sales, Partners, TelecommsSpeechworks Oct 2001 - 2004UsTook over underperforming Telco sales group and drove to 60% of this public company's revenue in 18 months. Took over global partners and helped with EMEA re-start. Built out DA business and closed the largest deal in company history with BellSouth Operator Services.Worked to change company distribution strategy and repositioned company. -
Evp, Ab. Board Member, President, Ceo, Inc.Cycore Feb 1999 - Oct 2001Se$0 to $15M revenue. Built team from 0 - 45 people. Launched this Swedish company into new markets and co-guided to a public listing in Europe. Built Global Sales, Marketing, Bus Dev and G+A. Implemented a "T" shaped sales strategy. Closed 350 contracts including deals with 23 of the top 25 Consumer Electronics companies and 3 of 5 of each of the other top verticals. Licensed non core assets to Adobe and ran Strategic Partnerships with Macromedia, Intel and AutoDesk. Revenue split 1/3, 1/3, 1/3 in NA, Asia and Europe. -
Executive Vice President Sales And MarketingCom2001 1996 - 1999First Customer to 200 customers to product collapse. Co - Founder of this first of a kind Unified Communications company. Built distribution strategies that defined a new market segment and delivered knock out punch in distribution.
Jim Madden Education Details
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Northeastern UniversityEconomics
Frequently Asked Questions about Jim Madden
What company does Jim Madden work for?
Jim Madden works for Continuumcloud
What is Jim Madden's role at the current company?
Jim Madden's current role is ContinuumCloud offers a spectrum of SAAS solutions for the unique needs of the behavioral health industry. Included are an EHR platform, an HCM system, and a patient engagement platform..
What is Jim Madden's email address?
Jim Madden's email address is ji****@****den.com
What is Jim Madden's direct phone number?
Jim Madden's direct phone number is +167873*****
What schools did Jim Madden attend?
Jim Madden attended Northeastern University.
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