Jim Madden

Jim Madden Email and Phone Number

ContinuumCloud offers a spectrum of SAAS solutions for the unique needs of the behavioral health industry. Included are an EHR platform, an HCM system, and a patient engagement platform. @ ContinuumCloud
Jim Madden's Location
Atlanta Metropolitan Area, United States, United States
About Jim Madden

Proven Skills Scaling Global Sales Management: Managed high growth revenue to $350m• Ability to quickly generate bookings and revenues through teamwork, focus, networks, and quick actions on culture and execution• Improve and change culture to positive focus on results and outcomes. This creates high performance teams and repeatable models • Experience building vertical motions for selling into global Financial, Tech, Telecom, Retail, and Hospitality Experienced startup and turnaround COO • Multi-year budgeting, forecasting and planning cycle experience, to all stakeholders: Internal, Board, and External, and all resourcing across customer lifecycle• M&A experience identifying solutions gaps, evaluating targets, value creation analysis, valuation, negotiation and integration• Led, co-led, or directly supported raising $151M in venture capital fundingExecutive P&L leader with global expertise• Drive high forecast accuracy via prospect communications, cadences, and linearity model expectations with traffic lights• To drive performance served in US, Europe 3 times, commuted to APAC and lived in Sao Paulo CCaaS GTM strategy and execution expert• Served as head of sales and / or revenue on 4 publicly traded US and European SAAS and CCaaS companies • Detailed understanding of contact center and back-office TechOps with experience how to transform to create operating leverage

Jim Madden's Current Company Details
ContinuumCloud

Continuumcloud

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ContinuumCloud offers a spectrum of SAAS solutions for the unique needs of the behavioral health industry. Included are an EHR platform, an HCM system, and a patient engagement platform.
Jim Madden Work Experience Details
  • Continuumcloud
    Executive Vice President
    Continuumcloud Jun 2024 - Present
    Tampa, Fl, Us
    Very fortunate to be leading gifted and dedicated people committed to the mission of serving hard working practitioners who serve people with complex behavioral health needs.
  • Symtrain
    Board Advisor
    Symtrain May 2024 - Present
    Alpharetta, Georgia, Us
    Work on strategy with the CEO of this high growth AI contact center coaching solution. www.symtrain.ai
  • Symtrain
    Chief Operating Officer
    Symtrain Sep 2022 - Jun 2024
    Alpharetta, Georgia, Us
    Creating amazing agent performance outcomes from a personal AI Coach for every agent. Build confidence and competence in days. #SymTraining will crush attrition while jumping performance and dramatically improve your workforce's life.
  • Aucera
    Board Advisor
    Aucera Mar 2024 - Present
    Mahwah, New Jersey, Us
    Assist and advise leadership team and board to develop solution strategies, positioning and go to market options for this high-growth, dynamic, and tech-lead BPO.
  • Jim Madden
    Available For Ft And Consulting
    Jim Madden Jul 2022 - Oct 2022
    Deep contact center tech / ops experience. Please contact for more info and my 1 page background document also available below.
  • Five9
    Vice President Of Sales
    Five9 Dec 2019 - Jul 2022
    San Ramon, Ca, Us
    - Worked with gifted colleagues to build enterprise and mid-market teams to #1 rankings- Rebuilt the sales motions to support Five9 going upscale with great results in bookings, win percentage, attached AI & automation solutions - which double the deal value while delivering great results for clients- Created and delivered messaging for thought leadership, product differentiation, vertical markets- Started SLED program and retained the only lobbyist for high growth leading to high growth for SLED
  • Prgx Global Inc.
    Senior Vice President
    Prgx Global Inc. Apr 2019 - Oct 2019
    Atlanta, Georgia, Us
    Responsible for growth and account management in this 50 year old public, $180m supply chain big data start-up that was sold to private equity prior to the full release of the disruptive technology platform.
  • [24]7.Ai
    Senior Vice President
    [24]7.Ai Feb 2016 - Mar 2019
    San Jose, California, Us
    Managed 80% of $320m revenue and new sales. Grew business 30% y/y. Large global team of hunters and CSMs. Clients included AT&T, Citi, Capital One, Amex, Sears, Target, Kohl’s, Best Buy, Hilton & Charter.
  • Vistage Worldwide, Inc.
    Ceo Peer Group
    Vistage Worldwide, Inc. 2016 - Dec 2017
    San Diego, California, Us
    Member of Vistage's Trusted Advisor Business Advisory Group. This is a CEO peer group that collaborates confidentially on business issues to push our businesses forward.
  • Eg Solutions
    Executive Vice President
    Eg Solutions May 2014 - Mar 2016
    Dunston, Staffordshire, Gb
    Back office virtualization tech company. Built SAAS business model that repositioned company for sale and strong exit.
  • Baynote Is Now Kibo
    Senior Vice President
    Baynote Is Now Kibo May 2013 - May 2014
    San Jose, Ca, Us
    Re-started sales effort. Doubled revenue with re-positioning solution and changing the sales model. Positioned company for a positive exit.
  • Teletech
    Vice President Global Cloud Contact Center
    Teletech Jan 2011 - Mar 2013
    Greenwood Village, Colorado, Us
    $25M first year revenue. Bought largest Cisco contact center integrator to scale the business. Launched international business. Part of 3 person team that re-started Cloud Customer Technology program.
  • Corsidian
    Executive Vice President
    Corsidian Dec 2008 - Mar 2011
    México, Df, México, Df, Mx
    Worked with a team of 5 professionals to turn around the business particularly revenue growth and profitability. Opened new markets and launched new solution, Virtual Hold Tech. Sold business to Aspect in under 2 years.
  • Voiceobjects, Inc.
    Svp Global Sales
    Voiceobjects, Inc. 2006 - Jan 2009
    Grew revenue 5 consecutive quarters. Restarted the US sales effort making revenue contribution meaningful after 3 prior attempts in the US. Guided the WW sales team to 50% increase in revenue. Landed new logos in T-Mobile, FEDEX, Citi, Telefonica, Nortel, Fiserv and Orange. Led acquisition by Voxeo, now Aspect.
  • Five9
    Svp, Sales, Services And Bd, Gm Carrier Services Div.
    Five9 Oct 2005 - Dec 2006
    San Ramon, Ca, Us
    Substantial revenue growth in 4 months by building out a strong mid-market program and a carrier channel program.
  • Nuance
    Vp Service Providers And Vp Sales Cala
    Nuance 2004 - Oct 2005
    Burlington, Ma, Us
    Restarted service provider business globally with a 5X bookings growth. Concurrently managed sales execution of LATAM region's first customers. A new business which lead to sequentially quarterly doubling revenue for 3 years and the largest contributor of any sales region. Defined new $6B addressable market and lead as GM of Emerging Operator Services Business - also a new SAAS model for the company.
  • Speechworks
    Global Vp Sales, Partners, Telecomms
    Speechworks Oct 2001 - 2004
    Us
    Took over underperforming Telco sales group and drove to 60% of this public company's revenue in 18 months. Took over global partners and helped with EMEA re-start. Built out DA business and closed the largest deal in company history with BellSouth Operator Services.Worked to change company distribution strategy and repositioned company.
  • Cycore
    Evp, Ab. Board Member, President, Ceo, Inc.
    Cycore Feb 1999 - Oct 2001
    Se
    $0 to $15M revenue. Built team from 0 - 45 people. Launched this Swedish company into new markets and co-guided to a public listing in Europe. Built Global Sales, Marketing, Bus Dev and G+A. Implemented a "T" shaped sales strategy. Closed 350 contracts including deals with 23 of the top 25 Consumer Electronics companies and 3 of 5 of each of the other top verticals. Licensed non core assets to Adobe and ran Strategic Partnerships with Macromedia, Intel and AutoDesk. Revenue split 1/3, 1/3, 1/3 in NA, Asia and Europe.
  • Com2001
    Executive Vice President Sales And Marketing
    Com2001 1996 - 1999
    First Customer to 200 customers to product collapse. Co - Founder of this first of a kind Unified Communications company. Built distribution strategies that defined a new market segment and delivered knock out punch in distribution.

Jim Madden Education Details

  • Northeastern University
    Northeastern University
    Economics

Frequently Asked Questions about Jim Madden

What company does Jim Madden work for?

Jim Madden works for Continuumcloud

What is Jim Madden's role at the current company?

Jim Madden's current role is ContinuumCloud offers a spectrum of SAAS solutions for the unique needs of the behavioral health industry. Included are an EHR platform, an HCM system, and a patient engagement platform..

What is Jim Madden's email address?

Jim Madden's email address is ji****@****den.com

What is Jim Madden's direct phone number?

Jim Madden's direct phone number is +167873*****

What schools did Jim Madden attend?

Jim Madden attended Northeastern University.

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