Jim Mclaughlin Email & Phone Number

Indianapolis, Indiana, United States

• Communicate with stakeholders to document requirements, product design and service goals.
• Advocate for users and focus product development around user–centered design principles.
• Collaborate with IT staff and developers to translate initial concepts and strategy from ideation sketches into polished finished products utilizing agile methods.
• Design lead of in-house development team, business unit owners, and stakeholders to refresh the website.
• Implemented digital transformation project to expand self-service options for cloud-based new start service application.
• Team lead of updated outage map and new public-facing outage report process with FAQ and troubleshooting steps.

Indianapolis, Indiana, United States

• Conduct user research via interviews to develop journey maps, personas, and wireframes.
• Direct interviews and observations of operational processes to analyze and recommend best practices and changes for efficient workflow for clients.
• Project lead to implement Wrike project management system.

Indianapolis, Indiana, United States

• Served as UI/UX design lead to define user requirements and cull stakeholder input for iterations of design options and to create visual icons for web and mobile user interfaces.
• Provided continuum of design services within a collaborative and agile development process for internal stakeholders and external clients from visual comps through final product applications.
• Designed and created visual components, printed products and digital assets for higher education institutions, the airline industry, healthcare, and technology companies.

Indianapolis, Indiana, United States

• Provided computer hardware and software technology assistance to more than 3000 administrators, teachers and students at 1200 computer workstations.

Indianapolis, Indiana, United States

• Provided grading support to professor for as many as 3 classes per semester and 130 students.
• Delivered guidance to students in entry-level class on Adobe Illustrator and Photoshop.

Indianapolis, Indiana, United States

• Responded to customer’s computer issues and administered user accounts within security policies.

Indianapolis, Indiana, United States

• Collaborated with internal and external print and web design teams create effective design solutions of more than 200 graphic projects per year.
• Launched the “A Call To Change” campaign, an internal and external campaign to improve awareness, and provide tools for healthy living. The effort included a Web site, specialty items, signage, advertising, and.
• Oversaw brand and graphic standards for the hospital system to achieve a consistent application of logos and supporting graphics in all representations of the organization.

• Managed print production and designed National Collegiate Athletic Association (NCAA) graphic projects such as logos, web graphics, banners, brochures and ads.
• Served on Local Organizing Décor Committee for Men’s Final Four to lead production of more than 120 signage and collateral projects for the championship.
• Supervised the workflow of six staff designers, temporary staff and outside contractors.

• Collaborated with NCAA staff and business partners to improve NCAA brand and licensing standards for visual integrity of logos in all applications for 88 championship events per year.
• Collaborated with the national office staff and external partners to develop and support branded informational campaigns, championship signage systems and messages for the association.

Master Of Science (Ms), Informatics, Media Arts And Science, Human-Computer Interaction

Associate Of Applied Sciences, Computer Information Technology

Comptia A+, Network+ And Security+ Certifications

Bachelor Of Fine Arts (Bfa), Advertising Package Design And Photography