Jim Curran

Jim Curran Email and Phone Number

Customer-Centric Analytic Driven Executive | Marketing | Operations | Customer Service | Change Leadership @ CMO Consulting Group
austin, texas, united states
Jim Curran's Location
Overland Park, Kansas, United States, United States
Jim Curran's Contact Details
About Jim Curran

Senior Fortune 100 executive with broad experience in Marketing, Customer Retention, Operations, and Customer Service. Expertise in managing the customer lifecycle and embracing analytics and AI to empower a personalized approach to marketing, sales, and service. Data- and customer-focused approach to business improvement with a longstanding record of success leveraging the ability to transition organizations to future state.Lead and inspire diverse and dispersed teams to achieve goals in the highly competitive wireless industry with rapidly changing business conditions and priorities. Recognized for delivering operational excellence and customer loyalty while creating revenue growth, profitability, and shareholder value.

Jim Curran's Current Company Details
CMO Consulting Group

Cmo Consulting Group

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Customer-Centric Analytic Driven Executive | Marketing | Operations | Customer Service | Change Leadership
austin, texas, united states
Website:
cmoconsultinggroup.com
Employees:
10
Jim Curran Work Experience Details
  • Cmo Consulting Group
    Partner
    Cmo Consulting Group May 2023 - Present
    Integrated strategy and marketing consulting firm serving Fortune 500 and growth company clients, applying extensive experience in senior marketing roles at leading companies to develop and execute marketing strategies that deliver results in the marketplace. Provides consulting and advisory services and interim full-time senior marketing leadership to a wide variety of clients, filling short -term talent gaps through our “Leaders-on-Loan” program.
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  • Univision
    Independent Consultant
    Univision Feb 2022 - Aug 2022
    New York, New York, United States
    Defined and implemented a customer service strategy to support the rapid launch of ViX, the company's Spanish-language streaming service. Established the CRM and marketing technology road map to understand, retain, and grow the customer base.
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  • T-Mobile
    Senior Vice President, Merger Integration & Base Management
    T-Mobile Mar 2020 - Oct 2021
    Overland Park, Kansas, United States
    Led the integration of 62M Sprint subscribers to T-Mobile's network and billing systems to unlock $26B of merger synergy. During the first year of transition, rapidly migrated one third of Sprint's subscribers to T-Mobile's network while successfully reducing customer churn by 38% through structural, policy and operational changes.
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  • Sprint
    Senior Vice President, Consumer Marketing
    Sprint Feb 2016 - Mar 2020
    Overland Park, Kansas, United States
    Managed customer acquisition, retention and base marketing for 45M Sprint customers including all strategies and tactics for offers, pricing and rate plans. Led marketing efforts to acquire 5.2M new subscribers annually while growing service revenue for the existing customer base. Achieved best ever quarterly churn results in the history of Sprint wireless and delivered seven consecutive quarters of year over year churn improvement.
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  • Sprint
    Vice President, Base Marketing & Sales
    Sprint Jan 2013 - Feb 2016
    Overland Park, Kansas, United States
    Directed customer experience and life-cycle management for 35M Sprint customers across all touch points including retail, care and digital. Managed 4,000 telephone sales associates that generated over 10% of Sprint's annual gross revenue.
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  • Sprint
    Vice President, Customer Care & Technical Support
    Sprint Oct 2008 - Jan 2013
    Overland Park, Kansas, United States
    Head of customer service and technical support to 35M consumer and business customers. Managed a team of 10K vended and company employees in 25 domestic and international sites handling over 5M calls a month. Improved customer satisfaction 14 consecutive quarters resulting in Sprint being recognized by the American Customer Satisfaction Index as the #1 wireless provider and the most improved company in customer satisfaction across all industries.
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  • Sprint
    Vice President, Business Customer Service
    Sprint Oct 2005 - Oct 2008
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  • Sprint
    Vice President, Enterprise & Mid-Markets Customer Service
    Sprint May 2003 - Oct 2005
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  • Sprint
    Vice President, Business & Wholesale Service Operations
    Sprint Nov 2001 - May 2003
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  • Sprint
    Vice President, National Business Operations
    Sprint Sep 2000 - Nov 2001
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  • Sprint
    Assistant Vice President, Consumer Operations
    Sprint May 1999 - Sep 2000
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  • Sprint
    Director, Sales And Financial Managment
    Sprint Aug 1997 - May 1999
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  • Sprint
    Director, Sales And Service Operations
    Sprint Feb 1996 - Aug 1997
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  • Sprint
    Director, Marketing Operations
    Sprint Oct 1994 - Feb 1996
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  • Sprint
    Various Management Roles In Finance And Accounting
    Sprint May 1984 - Nov 1994
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Jim Curran Skills

Key Account Telecommunications Marketing Finance Operations

Jim Curran Education Details

Frequently Asked Questions about Jim Curran

What company does Jim Curran work for?

Jim Curran works for Cmo Consulting Group

What is Jim Curran's role at the current company?

Jim Curran's current role is Customer-Centric Analytic Driven Executive | Marketing | Operations | Customer Service | Change Leadership.

What is Jim Curran's email address?

Jim Curran's email address is ji****@****int.com

What is Jim Curran's direct phone number?

Jim Curran's direct phone number is (517)-482*****

What schools did Jim Curran attend?

Jim Curran attended Stetson University, University Of South Florida - College Of Business Administration.

What skills is Jim Curran known for?

Jim Curran has skills like Key Account, Telecommunications, Marketing, Finance, Operations.

Who are Jim Curran's colleagues?

Jim Curran's colleagues are Michael O'byrne, Scott Hildebrand.

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