• Developed bespoke python tool to drive ETL process for gathering, storing, and retrieving information• Grew internal library of support documentation from twenty to over 200 in a four-week period• Leveraged python libraries to perform textual analysis and Optical Character Recognition• Chained API libraries for Apify, OpenAI, and Pinecone libraries to facilitate end-to-end ingestion and conversion of text data for Retrieval Augmented Generation (RAG) use in a support chatbot.

• Spearheaded the development of a robust student progress tracking system for the Professional Master of Science and Technology program, offering valuable insights for monitoring and enhancing student outcomes.• Applied Agile project management principles to meticulously design and program a cutting-edge network server and client interface, optimizing efficiency and user experience.• Orchestrated a compelling project presentation to a supervisory committee, accompanied by a comprehensive written report detailing the entire process, methodologies, and outcomes achieved.

• Delivered informative and interactive weekly workshops, equipping students with effective strategies to excel in their homework projects.• Attained a remarkable 95% satisfaction rate while meticulously grading tests, labs, and homework assignments, ensuring fair and accurate evaluations.• Applied innovative problem-solving skills to rectify code issues in submitted projects, effectively troubleshooting and resolving cross-platform compatibility challenges on both Windows and Mac OS X systems.

• Led the comprehensive collection and analysis of sensory evaluation data for a diverse portfolio of more than twenty upcoming products.• Successfully ensured and maintained regulatory compliance for both new and existing products, overseeing 10+ markets encompassing Japan, Korea, Southeast Asia, and Europe.• Served as the lead development scientist overseeing the formulation and development of four nutritional products, demonstrating a versatile skill set encompassing hands-on benchwork as well as remote team supervision.

· Provided prompt and accurate customer service, furnishing background information pertaining to current and in-development products.· Constructed databases for tracking analytical and synthesis data for current R&D projects, rapid generation of product sample document packets, and providing in-depth nutritional analysis of all manufactured products based on raw material contributions.· Provided to customers a condensed, yet comprehensive, product listing from 2000 product SKUs to 200, facilitating a more rapid response time to incoming customer orders and eliminating product redundancies across consolidated companies

· Performed regular assays on amino acids, vitamins, and organic compounds by following established protocols.· Authored a protocol for a post-derivatization assay of glucosamine via HPLC.· Provided training for new laboratory technicians on bench-chemistry and lab instrumentation protocols, including HPLC, ICP-OES, AA, UV-VIS, and FT-NIR.· Executed regular system maintenance and calibration of HPLC, AA Spectrometer, ICP-OES, ICP-MS, and FT-NIR instrumentation.

I engage customers in lively conversation as I showcase the excellent technology that Apple has to provide and work with customers to find the best value in the services and software offered in our store.

I worked in the Medicinal Chemistry Research and Development department developing and performing experiments to streamline synthesis of potential drug targets.