To develop and nurture business relationships with adjusters, property owners, facility managers, and any other clientele that can provide commercial work.To prepare scopes of work, estimates, executed contracts, initiate operations/production, file management, remain the point of contact, and collect invoiced amounts.Will coordinate with the Regional Marketing Director and the Regional Operations Manager to create synergies within the region.Communicate with the project managers to ensure each project is functioning as planned and that the service quality is at the company's highest standard.Writing the estimates within the guidelines of Cotton and ensuring that a contract is signedDetermining necessary steps to begin the production of the job while project management and additional resources are being deployedDetermining when to extend beyond standard protocol to resolve any potential issues or secure potential workCompletion of Change Orders and communication of them to the project managerDetermining the best way to meet the needs of the client and the adjustorWinning in a competitive bidding situationConflict resolution with customers/adjustersPerformance of field staffChanges in scope; timely submittal of invoices; timely collection of invoices

Work as a staff adjuster for a large, national, independent, insurance adjusting firm, providing adjusting services to a wide range of clients in multiple jurisdictions. Duties and responsibilities include:• Residential Property claims• Commercial Property claims• General Liability claims• Casualty Liability claims• Commercial Liability claims• Catastrophe claims• Large Loss• Full damage appraisals• Recorded statements• Cause & Origin Investigations• Collaboration with coverage counsel

Sr. Estimator and Project Manager. Rebuild commercial and resident property restoration. Duties and responsibilities included:• Meeting with customers, explaining the restoration process, and providing estimatesusing Xactimate and other estimating tools.• Scheduling, managing, and overseeing projects to ensure that they are completed with a high quality of work and in a profitable manner.• Resolve problems, answer questions, and communicate with customers and property casualty adjusters throughout the project.Manage warehouse inventory and ensure that equipment is in working order.

Work as a catastrophe adjuster for national, independent, insurance adjusting firm, providing adjusting services to a wide range of clients in multiple jurisdictions. Duties and responsibilities include:• Investigates claim damages and situation using internal and external resources.Investigation steps include speaking with the insured or other involved parties such as contractors, requesting and receiving a field investigation report, researching past claim activity, researching external websites for CAT event confirmation, and engaging vendors for services, material supply, and/or pricing.• Determines policy coverage through analyzing investigation data and policy terms, including whether claim will be approved or denied. Notifies insured of coverage or any issues. Establishes reserve levels at the beginning of handling a claim and adjusts as appropriate based on investigation findings.• Maintains accurate and current communication with the insured/claimant.• Maintains accurate and current claim file documentation throughout the life cycle of claim cases.• Determines and negotiates settlement amounts for damages claimed within assigned authority limits. Makes recommendations to management for settlement amounts outside of authority limits. Closes claim files upon completion of final payment.• Completed claims in Alabama, Montana, Indiana, Oklahoma, North Carolina, Delaware, New Hampshire, Maine, Pennsylvania, Kentucky, Rhode Island, Oregon, and Louisiana.

Travel National for commercial and resident property restoration. Duties and responsibilities included:• Meeting with customers, explaining the restoration process, and providing estimates using Xactimate and other estimating tools.• Scheduling, managing, and overseeing projects to ensure that they are completed with a high quality of work and in a profitable manner.• Resolve problems, answer questions, and communicate with customers and property casualty adjusters throughout the project. Manage warehouse inventory and ensure that equipment is in working order.