Jimmy Wright Email & Phone Number

Chapel Hill, NC, US

• Utilize knowledge of products, data systems, and web-based applications to provide information and remedy member service issues in a timely fashion.
• Respond to member inquires via telephone regarding membership, banking products, services, and rates while providing friendly, accurate and speedy service to sustain customer retention.
• Troubleshoot connectivity issues for online banking and bill payment to adhere to SLA standards and generate revenue.

Knightdale, North Carolina, United States

• Maintain a strong, working knowledge of the Triangle area including tourist attractions, restaurants, hotels, demographics, etcetera to provide a quality experience for clients.
• Execute daily operations which includes weather and traffic monitoring, dispatching, sales/marketing, and reservations.
• Acquire new business to generate revenue.

Raleigh-Durham, North Carolina Area

• Data manager in charge of monitoring and operating the master console and network console in an IBM 390 environment.
• Supervised training and orientation to ensure new hires were equipped to thrive in a fast-paced, deadline driven environment.
• Installed and supported various software and operating systems.
• Utilized Tivoli tracking system to monitor ATM, debit card, and hot card-related issues.
• Collaborated with cross-functional teams to resolve equipment issues in a timely fashion.
• Recognized for maintaining a 95% resolution rate without escalation.

Durham, North Carolina, United States

• Provided helpdesk support for a global enterprise corporation across various industries.
• Observed employee computer usage to ensure company policies were being adhered to.
• Maintained data integrity while performing daily and weekly backups on Banyan VINES network servers.
• Created user IDs and reset passwords as needed.
• Performed PC hardware and software installations, upgrades, and technical support.