• Ensure all airside operations meet or exceed local, national, and international aviation regulations.• Stay updated with changes in aviation laws and standards and implement necessary adjustments in company policies.• Conduct regular compliance audits and inspections to identify potential risks and areas for improvement.• Develop and maintain audit schedules and ensure timely completion of all audits.• Develop, review, and update airside compliance policies and procedures.• Ensure all staff are trained on compliance policies and procedures.• Investigate airside incidents and non-compliance issues.• Develop and implement corrective action plans to address compliance issues.• Act as the main point of contact between the company and regulatory bodies.• Represent the company in meetings with regulatory authorities and industry groups.• Develop and deliver compliance training programs for airside staff.• Foster a culture of compliance and safety within the team.• Prepare and present compliance reports to senior management.• Maintain comprehensive records of compliance activities and audits.

• Directly in charge of starting up hub operations, Amazon Air hired us to run their air network while building their hub. I was directly responsible for creating the training program and training over 250 hourly employees. Responsible for hiring a brand new management team of 8 supervisors. This was created and considered the best hub startup of any prior• Coordinates the ramp operation by communicating with other functional agencies within the hub operation including but not limited to: System Operations Control, Flight Control, Aircraft Maintenance, Ground Service and Equipment, Sort, Ramp, Gateway, Air Traffic Control, Customs and Agriculture• Assigns, controls and coordinates the movement of ramp crews during unload and reload phases of the nightly ramp operation and ensures the timely movement of material in and out of the sort facility• Ensures all governmental FAA regulations (such as FAA in the US) on containers and pallets and governmental FAA safety guidelines for ramp and tug personnel are adhered to• Develops data gathering procedures whereby the Ramp Tower is utilized for the central collection and analysis of aircraft arrival/departure statistics; gathers, analyzes, and compiles statistical reports used in assessing airline and hub delays.

• Makes and implements recommendations for improved productivity, efficiency, accuracy, cost savings, safety, compliance, standardization, and revenue production procedures for a specific department by researching, reviewing, analyzing, and understanding business processes and translating that into business solutions• Collects, organizes, monitors, and evaluates operational, service, and performance data through automated reporting and regular communication to management and business units, identifying trends and areas for improvement• Performs data analysis to determine current performance and forecast and trend future performance to recommend improvements and/or corrective actions• Develops and maintains an internal procedural audit program for service and compliance. Provided functional guidance, advice and/or training to less-experienced business process improvement professionals

• Manages the performance of aircraft and truck arrivals and departures throughout the DHL Network• Coordinates the centralized gathering and distribution of current system information and the alternate and contingency plans for expedient movement of customer materials• Manages the scheduled system for optimum performance• Directs and coordinates contingencies with the hub, field, airline, and ground transportation groups• Coordinates activities associated with weather conditions that may affect airline operations including, but not limited to, de-icing, anti-icing, and handling snow conditions• Ensures that international government route traffic authorities are in place prior to operation for all countries involved.• Makes operational decisions related to aircraft re-routes, re-assignments, delays, cancellations, and backups, as required

• Develops customized training programs and/or identifies appropriate off-the-shelf or vendor training programs for various DHL business units to improve employee and management performance and better achieve organizational goals • Evaluates training programs to ensure they are providing the appropriate level of instruction and skills development• Administers, organizes and conducts structured learning experiences in connection with management and promotional development, on-the-job training, and employee orientation for company employees

• Coordinates the ramp operation by communicating with other functional agencies within the hub operation including but not limited to: System Operations Control, Flight Control, Aircraft Maintenance, Ground Service and Equipment, Sort, Ramp, Gateway, Air Traffic Control, Customs and Agriculture• Assigns, controls and coordinates the movement of ramp crews during unload and reload phases of the nightly ramp operation and ensures the timely movement of material in and out of the sort facility• Ensures all governmental FAA regulations (such as FAA in the US) on containers and pallets and governmental FAA safety guidelines for ramp and tug personnel are adhered to• Supervises 20-35 employees; responsible for hiring, coaching, training, and developing subordinate staff

• Provide oversight of vendors and maintain overall awareness and operational decision-making responsibility for airport operations activity• Identify and investigate operational deficiencies and provide solutions to correct the issues• Liaison with vendor management and trainers at assigned stations to ensure that they are aware of any issues and are taking action to correct deficient items• Conduct audits of ground-handling, load planning, aircraft fueling, and deicing to ensure that operations control is being handled uniformly, safely, professionally and efficiently and in accordance with company policies and FAA regulations.• Assist the training department by conducting training at assigned locations to certify Designated Trainers for Working Airport Operations, Fueling and De-icing. Conduct Load Planning and other training as necessary to ensure the currency of the training.• Prepare reports and studies for management• Investigate damages to aircraft. Prepare and compile appropriate reports for the Airport Operations and Safety departments

• Plan loads based on preferred load positioning, volume of material, scheduled aircraft type routing and material to be moved• Maintain good communication with multiple stations around the country as well as ramp leads, supervisors and sort personal to ensure correct and timely loads• Able to “think on the run” with the fast-pace atmosphere of the airport and maintain the schedule time