Jim Koerner Email & Phone Number

We train dealership sales professionals to set more confident, higher-quality appointments over the phones. This is because customers who call a car dealership before coming in are the best-targeted, highest value leads available to the store. • When they’re on the phone with your store, that’s likely your only chance to interact with them before they either call your competitor or become otherwise distracted. • Getting a commitment from them over the phone is both an art and a science, and when we train them to do this effectively and habitually, you get more high value leads in your showroom that buy over half the time, and you effectively discourage them from calling your competitors. • We routinely deliver increased sales to dealerships and groups without long term contracts, month over month over month. • Message me on LinkedIn if you’d like a free evaluation of how effectively your phones are being utilized, or to discuss how we can help your store or group to drive more sales quickly and at an enormous ROI.

Listed skills include Sales, Customer Satisfaction, New Business Development, Automotive, and 20 others.

• 

  Owner

  Customer Management Systems

  Mar 2003 - Present - Sanford, Fl, Us

  I founded CMS in 2003 to provide a better solution to business' looking to improve customer satisfaction, customer retention, and capture market share. Since 2003 we have developed our own internal CRM tool for efficiency and reporting capabilities. We have also developed a CRM tool for our customers to use to assist in customer management. In 2009 we developed Dealership Sales and Service Phone Training to improve dealerships phone-ups to appointment ratios. We have trained over 1200 dealerships in the last 2 years with great success.