Customer Management Systems was established in 2003 in Sanford, Florida by President and CEO James Koerner. After working for several years in various capacities in the customer satisfaction survey services industry, Mr. Koerner recognized that an opportunity existed to improve on existing industry standards by introducing high quality, state of the art processes and customer survey services to both product and service providers. By working with clients to better understand their needs and by utilizing evolving e-business capabilities, CMS developed an efficient server/pc/telecommunications systems and effective survey processes. Utilizing these capabilities, CMS introduced a state of the art professional call center with customer focused processes and the capability to serve both product and service providers cost effectively. Customer Management Systems initially established an excellent reputation in the automotive industry by focusing on high line manufacturers such as Lexus, Infiniti, and Mercedes-Benz USA. Recognizing the need for diversification, CMS has expanded its product offerings to address customer satisfaction survey requirements in the Cable, Title, and Medical/Dental industries. Our services include Unsold Prospect, Phone-up Leads, Internet Leads, Sold Customers, Service Customer Follow-ups, Sales Phone Training, Service Advisor Phone Training, and Receptionist Etiquette Training.
Company Details
- Employees
- 20
- Founded
- -
- Address
- 1616 W. Airport Blvd, Sanford,fl 32773,united States
- Phone
- +1-8009871156
- we****@****ups.com
- Industry
- Motor Vehicle Manufacturing
- NAICS
-
Motor Vehicle ManufacturingAutomobile and Light Duty Motor Vehicle ManufacturingHeavy Duty Truck ManufacturingAutomobile ManufacturingLight Truck and Utility Vehicle Manufacturing
- Website
- dealershipphonetraining.com
- Keywords
- Sales Phone Training, Sales Follow-up Calls, Service Follow-up Calls, Unsold Prospect Follow-up Calls, Internet Lead Follow-up Calls, Dealership Phone Training, Customer Retention, BDC Training, Automotive Phone Training.
- HQ
- Sanford, FL
Customer Management Systems Questions
Customer Management Systems's helpline number is +1-8009871156
Customer Management Systems's website is dealershipphonetraining.com
Customer Management Systems's LinkedIn profile is https://www.linkedin.com/company/customer-management-systems
Customer Management Systems has
20 employees.
View email and phone details for 20
employees at Customer Management Systems.
Customer Management Systems's industry is
Motor Vehicle Manufacturing
Customer Management Systems's top competitors are
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Customer Management Systems's support email address is websiteleads@cmsfollowups.com
Customer Management Systems's categories are Motor Vehicle Manufacturing
Customer Management Systems's founding year is 2003
