Customer Management Systems

Customer Management Systems company information, Employees & Contact Information

Customer Management Systems was established in 2003 in Sanford, Florida by President and CEO James Koerner. After working for several years in various capacities in the customer satisfaction survey services industry, Mr. Koerner recognized that an opportunity existed to improve on existing industry standards by introducing high quality, state of the art processes and customer survey services to both product and service providers. By working with clients to better understand their needs and by utilizing evolving e-business capabilities, CMS developed an efficient server/pc/telecommunications systems and effective survey processes. Utilizing these capabilities, CMS introduced a state of the art professional call center with customer focused processes and the capability to serve both product and service providers cost effectively. Customer Management Systems initially established an excellent reputation in the automotive industry by focusing on high line manufacturers such as Lexus, Infiniti, and Mercedes-Benz USA. Recognizing the need for diversification, CMS has expanded its product offerings to address customer satisfaction survey requirements in the Cable, Title, and Medical/Dental industries. Our services include Unsold Prospect, Phone-up Leads, Internet Leads, Sold Customers, Service Customer Follow-ups, Sales Phone Training, Service Advisor Phone Training, and Receptionist Etiquette Training.

Company Details

Employees
20
Founded
-
Address
1616 W. Airport Blvd, Sanford,fl 32773,united States
Phone
+1-8009871156
Email
we****@****ups.com
Industry
Motor Vehicle Manufacturing
NAICS
Motor Vehicle Manufacturing
Automobile and Light Duty Motor Vehicle Manufacturing
Heavy Duty Truck Manufacturing
Automobile Manufacturing
Light Truck and Utility Vehicle Manufacturing
HQ
Sanford, FL
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