Jimmy Moore Email & Phone Number

Atlanta, Georgia, United States

Developed/implemented train service plans and related services. Monitored train metrics to ensure quality service, effective traffic movement, and asset utilization. Mined and analyzed train performance data to create or improve train service plans: schedules, block assignments, locomotive, crew utilization. Consulted with Field Transportation to implement local train plan strategies and changes.• Achieved YOY dividend payout increase and increased intermodal volumes to highest levels in 2.5 years. • Maximized locomotive usage and reduced crew starts by reviewing local and yard job productivity for Midwest Region (Kansas City, MO to Ft. Wayne, IN to Danville, KY) in order to condense assignments.

Atlanta, Georgia, United States

Monitored client freight lanes and detected, averted, and/or resolved potential transit exceptions. Proactively identified and coordinated corrective procedures to prevent rail traffic delays and service commitment failure. Corresponded with customers through case management and conference calls to determine and meet customer needs.• Consistently exceeded weekly service goals for client engagement and case closure by 10%.• Consulted with Marketing to accommodate customer needs and achieved 3% increased equipment utilization.• Co-managed a team of 3-4 specialists responsible for inbound calls, case management, admin, and reports.

Atlanta, Georgia, United States

Ensured integrity of operations systems, data usage, and inputs. Formulated and implemented departmental procedures to ensure efficiency and revenue protection.• Identified, analyzed, and resolved several hundred errors per shift through monitoring of several data queues.

Atlanta, Georgia, United States

Protected company revenue generated by train operations and customer contracts. Ensured accuracy of invoice submissions for demurrage and miscellaneous accessorial charges.• Recovered $2M+ in demurrage, storage, and accessorial charges through dispute resolution.• Co-managed a team of 3-4 reps executing various financial reports, admin, and accounting tasks.

Atlanta, Georgia, United States

Coordinated freight movement, data reporting, line of road, and yard inventory maintenance for Division. • Co-managed a team of 6-8 reps handling inbound calls and various tracking and reporting tasks.

Atlanta, Georgia, United States

Managed automotive rail traffic across the rail network to ensure compliance with contract commitment standards, reduce network cost, and improve service for foreign and domestic auto manufacturers.

Atlanta, Georgia, United States

Supported transportation, accounting, waybilling, and other internal systems through data input, tracking, and reporting for freight rail movement. Supported rail freight shippers and end receivers through railcar ordering, releasing, waybilling, and other associated functions. Produced various reports and monitored various data queues.