Jim Olick Email & Phone Number

- Spearheaded business process improvement in admissions, successfully transitioning the application and file review process from custom software to Slate. - Developed and implemented a highly complex Slate application and file review using a Program Dataset, centralizing logic system-wide and earning recognition at SIGConnect conference. - Conducted analysis of inquiry to enrollment data, constructing a predictive algorithm within Slate to determine likelihood to enroll. - Executed yearly audits, providing guidance to the admissions team on adjusting strategies for optimal performance. - Managed the implementation of Graduate School Application and file read in Slate, supporting a single instance for dual enrollment, undergraduate, and graduate admissions. - Facilitated the transition of multiple undergraduate applications into Slate, converting rules, queries, and processes to configurable joins. - Assumed CRM Administrator duties through staff augmentation, guiding the team during a hiring process and mentoring a new Slate CRM Administrator. - Rapidly transitioned the application process to use a Program Dataset, simplifying yearly cycle-prep within Slate by implementing evergreen periods and rounds. - Assessed and implemented business processes in graduate admissions and recruitment, covering web inquiry forms, event templates, communications plans, applications, checklists, file read, decision letters, status portal, and staff augmentation. - Implemented Financial Aid Offer emails using Banner Communication Manager, aligning with NASFAA's recommended aid offer model and featuring the initiative at the SIGConnect conference. - Conducted training and implementation for Banner Communication Management and contributed to process improvement in Banner Financial Aid.

- Counsel and educate students, parents, and others about financial aid eligibility, application procedures, aid programs, costs, indebtedness, and financial planning. - Collect and analyze financial data on students to determine aid eligibility and make awards within federal, donor, and institutional guidelines.

Providence, Rhode Island Area

- Oversaw $20 million enrollment budget, led 21-person team.- Managed student search effort enrolling over 1,200 students annually.- Directed national admissions recruitment representatives to identify and enroll hundreds of best fit students located far from campus each year.- Conducted successful implementation of Slate CRM, saving the university in excess of $200,000 in expenses per year while also streamlining processes to reduce staffing by 4 ½ FTE’s. - Implemented streamlined academic rating algorithm which reduces overhead annually by approximately 1,000 hours, freeing up admissions officers to conduct greater market visibility and focus on student interactions.- Redesigned inquiry process to dramatically reduce the time to fulfillment from weeks to days.- Restructured enrollment budget to align with redesigned reporting structure.- Utilize data driven approach to redesign territories allowing for a reduced cost to recruit that minimized enrollment risk.- Managed vendor relationships, research new opportunities, and assess return on investment. - Integrated summer programming into the enrollment funnel to enhance revenue and engagement. - Provided analytics dashboards allowing leadership ongoing visibility into the enrollment process.

Providence, Rhode Island Area

- Led six-person team. - Expanded CRM capabilities tying in web behavioral components to understand how interacting with web properties influence enrollment. - Grew analytic capability to better understand the applicant pool. - Implemented new structure for applicant review crafted around core academic coursework. - Launched Common Application and implemented automation of data loading into student information system, saving hundreds of hours of labor. - Revised and automated process to assign transfer scholarships, reducing the time for accepted students to receive an acceptance letter.

Boston, Ma

- Conducted thorough review of processes to uncover bottlenecks and implement improvements for students and their families. - Led eleven-person Financial Aid department. - Managed over $22 million in need based institutional aid. - Rebuilt financial aid team due to vacancies and participated on hiring committee for director of graduate admissions. - Reviewed policies and procedures for federal compliance.

- Managed four-person team - Provided insights to University Retention Team to better understand areas for improvement. - Improved quality of enrollment projections by designing and implementing an original model for incoming class with 94% accuracy in first iteration. - Researched options for initialization of university’s standalone Online division. - Significantly improved financial aid awarding timeline by reducing packaging groups by over 1,100. - Automated Satisfactory Academic Progress procedures eliminating manual data entry errors. - Created a new automated awarding process within Banner ERP for over 3700 awards in excess of $5 million of aid. - Elevated the student experience by process mapping and implementing a revamped student refund process which moved beyond paper checks and into prepaid debit cards; refined the processing of over $13 million in refunds. - Advanced student financial literacy through providing transparent and ready access to personalized, current debt-load. - Lead Net Price Calculator implementation process for the University as required by federal mandate. - Continually streamlining automated awarding, ultimately reducing cycle time by several days and speeding up individual processes by hours.

Warwick, Ri

- Insured market perception as a technologically advanced institution by managing project to be among the first to implement an ESignature solution for student loans - 6 – 18 months ahead of competitors.- Streamlined application process increasing alternative loan volume by over 350% by moving a paper based process online.- Achieved over 70% undergraduate loan volume in first year with a new client. - Increased loan volume, implementing a web service to open internal credit analysis processing to industry partner.

Highly-selective management training program for recruited candidates.

Mba

Doctor Of Education (Edd), Higher Education/Higher Education Administration

A.B.D.

Bs, Mis & Marketing