James Osborne Email & Phone Number

Everett, Wa, Us

Kirkland, Washington, United States

Everett Wa

Bellevue, Wa

Infrastructure TPM: Managed team of developers and QA creating automated datacenter recovery and failover applications along with integration of systems and logging enhancements.• 2-Million-dollar budget.• Several major releases• 30% increase in transactions processed per second• 20% increase in operational recovery.• Scrum Master as well as TPM for team.

Bothell, Wa

Bellevue, Wa

Working at Amazon Web Services managed a dedicated team deprecating a major system. Included database changes, code additions and changes and change and release processes. All tasks hit deadlines and under budget.

Bellevue, Wa

Functioned as: Scrum coach, Development Manager, Operations Manager, Project ManagerEnvironment: TFS, Confluence, JIRA, Java, XML, AWS CloudManaged day-to-day work flow for development and support team (on- and offshore resources) including work prioritization, scoping, development, release and ongoing support. Projects specifically included new function development and implementations following a standardized release calendar, as well as, incident management supporting Expedia Flight Search functions and Expedia Live Site.

Redmond, Wa

Functioned as: Scrum coach, Product Owner, Project Manager, Program Manager, Technical SME (Large Systems Architecture), Development Manager Environment: MS Sales, TFS, SQL Server Reporting Services, Windows Services, Azure Cloud, Microsoft Business Intelligence toolsManaged projects surrounding changes in MS Sales including application changes and development of new features, as well as system server relocations, retire of decommissioned servers and preparation of application move to Azure Cloud.

Greater Seattle Area

Functioned as: Operations Manager, Development Manager, People Manager, Project ManagerEnvironment: AWS Cloud, Jira, Confluence, Java, XML and API developmentManaged day-to-day operations of team supporting Cell phone sales site for Costco and Military PX. Responsibilities included site up-time, new feature development and release, incident management, design changes and new product releases.

Greater Seattle Area

Functioned as: Project Manager, Supply Chain ManagerEnvironment: Amazon Web Services (extensive training)Managed all network scaling projects in China, Japan and Singapore specifically installation of network fiber and hardware into existing data centers in those locations supporting phenomenal Amazon cloud growth.

Redmond, Wa

Functioned as: Project Manager, Supply Chain ManagerManaged projects including retire and implementation of new firewall system, implementation of new enterprise call-center voice recorder and RFP and RFQ processes supporting purchase of new IP Management and Network monitoring systems.

Seattle

Functioned as: Development Manager, Account Manager, Project Manager, Release ManagerResponsibilities:Managed multiple development engagements delivering 52 commercial mobile applications to clients worldwide. Responsibility included pre-bid, bid preparation, account management, development, release, quality control and technical support.Clients included:• ABC News iPhone app.• App for Nokia supporting Windows Phone • America’s Funniest Home Videos TV Show-- content delivery and subscription iPhone and Android apps.• Good Morning America TV Show - content delivery and subscription iPhone, Android and Windows Phone apps.• Intel Corporation - Phone chip testing Android app providing detailed telemetry supporting new chip design.

Redmond, Wa

Functioned as: Service Delivery Manager, Service Architect, Project Manager, Technical SME (Service Delivery/ITIL)Responsibilities:2011-Deployed ITSM system and all processes within R&D Services (IT).• Delivered all service functions including: Service Delivery, Release, Change, Configuration, Problem and Incident Management.2009-2010-Led the creation of environmentally sensitive (Green) Data Center Management and Support Services. • Created internal service within Microsoft IT delivering centralized data center co-location services to product development and research and development groups with Microsoft.• Measured savings to Microsoft in excess of 15 million dollars in the first year.• Usage of the service increased by 3 times in 18 months—well above anticipated targets.• Led delivery team to exceeding performance and user satisfaction targets.• Awarded IT Pro Award for Leadership and Innovation by Microsoft CIO (Tony Scott)2008-2009-Lead Project Manager for construction and implementation of a new data center in Redmond Ridge, WA.• Large infrastructure project to build a 57000 sq. ft. data center housing over 80,000 servers to be used by development teams and R&D. • Project included relocating all servers from existing data centers into new building.o During the annual budget review this project was the ONLY capital project green-lighted for completion by Executive Management.o Resources: More than 150 (FTE and Vendor) across 9 companies.o Budget Allocation: 179 million USD. o Schedule Variance: Ahead of schedule by 2 weeks.o Budget Variance: Final delivery was ~150 million USD.o 29 Million dollars under original budget.

Greater Seattle Area

Functioned as: Project Manager, Technical Business Analyst, Operational analystManaged two major projects before transitioning to Microsoft employee. Expanded data center co-location sites in Tukwila, WA including construction, implementation and migration into new space. Created a blue-ribbon study for Microsoft Board of Directors outlining issues surrounding usage of business office space as small data centers for product development teams, along with a 10-year projection of impacts and possible solutions.

Greater Seattle Area

Functioned as: Operational Manager, People Manager, Account Manager, P&L Manager, Development StakeholderManaged a 9-person team responsible for all evidence discovery services, products and consulting delivered by company to General Motors Legal Team including application development.• Largest single, account of firm (20+% of overall revenue) requiring heightened levels of accuracy and responsiveness.• Managed team to significant increases in Client Satisfaction Survey Scoreso Customer Satisfaction rating increased 53% from prior quarter.o Increased consulting and service revenue by 42% from previous years.o Cost savings of 49% internally.• Managed high-availability web site to support GM, its vendors and government regulators.

Greater Seattle Area

Functioned as: Project Manager, Technical SME (Security & Compliance)Client: Washington Mutual BankBanking security and compliance remediation projects.Client: AT&T Wireless Information SecurityRan team responsible for vulnerability management and internal penetration testing.Client: AT&T Wireless Customer CareCompliance Analysis relating to Sarbanes-Oxley.Client: AT&T Wireless Customer CareOperational Analysis of automatic and technical security controls.

Everett, Wa

• Managed IT staff, services and systems in US including application developments for AIX/UNIX and Windows as well as development, test and production environments.o Responsible for US IT Operations including business and technical functions.o Global Network Operations Center (GNOC)o Service/Help Desk teamo Network, Telecommunications, WAN and LAN teams.o Application Development and support teams for SAP ERP (ABAP/BASIS)o All major infrastructure systems, (SAP, ERP, MRP, AIX, UNIX, Fiber Optics, Wireless network, etc.)o All server farms in US. (Iowa, WA and Web)

Everett, Wa

• Developed first Global Information Security Program replacing team-centric security strategy with centralized Information Security team.o Responsible for information security operations including policy creation worldwide to Intermec and its 14 international subsidiaries.o Managed global team of engineers, technicians, analysts and support personnel in 17 countries.o Served as company’s representative to security agencies and organizations world-wide including FBI and InterPol as well as lead for Compliance controls.

Harrisburg, Pennsylvania Area

Responsible for technical services, operations and systems as well as product application development and technical service delivery (hosting and support services for Mobile clients).• Supported and aided all functions of a startup company including:o Incorporation and capital acquisition,o Recruiting, and managing senior and junior team members, o Selection, oversight and evaluation of vendors and service provider’s• Delivered Hosting services and tools to companies who developed websites, applications and services for delivery via wireless protocols onto first generation smart phones.• Developed tools, as well as consumer applications for first-generation smart phones in the European and American Markets.