Jim Parker Email & Phone Number

Downers Grove, Illinois, United States

Arlington Heights, Illinois

Inbound and outbound call center focusing on scheduling appointments for customers, Filed invoices.

Greater Chicago Area

I was hired full time for the same position from Randstad. Learned more products including foreign exchange wires, check scanning software, also full working knowledge about software related to: payables, wires, ACH. RandstadPhone Support for Bank Software

I designed the website for the company, I maintained its information and implemented any features requested. I designed the website with a combination of tools such as: HTML, CSS, Java, Flash, Photoshop, Dreamweaver

I worked temp work doing phone support for JPMorgan Chase doing the same job until I was given a permanent position at JPMorgan Chase now

Provided desktop support for 100+ user network including phone support with endusers. Performed tape backup services using Veritas software. Installed and confugred HP Insight Manager on a local server running Windows 2003. Re-imaged laptops and desktops using WinPE. Tested and applied Windows and Symantex updates

Company rollout involving backing up users data and re-imaging the users’ computers from Windows 95 to Windows XP then bringing the users’ data back with the new operating system. Set up the users printer and system preferences

I setup configuration for ITT personnel utilizing Windows 2000 and WinNT. I also setup virus protection for student network.Performed help desk duties for staff. Duties included; support of all application software, login/printer issues, and setup/maintenance of 90+ computers and four servers. Help Desk duties ranged from phone call diagnosis to dispatch to location in order to resolve.

Associates, Information Technology

Associate'S Degree, Electrical, Electronic And Communications Engineering Technology/Technician