I am responsible for working with support engineers across the globe to ensure escalations are handled in a timely and helpful manner, and for providing Atlassians' Legendary customer service through professional written and verbal communication with customers in various types of roles.I perform case reviews to identify trends and improvement areas and define action plans for support engineers, and have mastered the ability to multi-task with regular interruptions, while prioritising… Show more I am responsible for working with support engineers across the globe to ensure escalations are handled in a timely and helpful manner, and for providing Atlassians' Legendary customer service through professional written and verbal communication with customers in various types of roles.I perform case reviews to identify trends and improvement areas and define action plans for support engineers, and have mastered the ability to multi-task with regular interruptions, while prioritising workload, including strategic projects, and monitoring queue health.My top priority is developing my team in becoming highly skilled support engineers with subject matter expertise in all types of technologies across the Atlassian stack. I coach and mentor other support engineers to grow their technical and troubleshooting skills. Show less

Customer support for the ORACLE TALEO Learn (learn.com) product. My role consisted of training, supervising and mentoring new support employees as well as shift lead and point of contact for high severity customer incidents. A good part of this involved resolving customer requests within agreed service level agreements, incident and problem discovery and documentation. Along side this was also maintaining knowledge management documents and other tasks as required.

Telephone based cold calling fund raising for a NSW and QLD based charity.

Operations manager at a small web development company covering client liaison, product review, staff management and mentoring.Also involved in SEO reviews of client sites, Social media (Facebook and Google+), general user interface advice, research and education of current trends for clients.

I manage small to large projects for clients from initial contact through to delivery and post go-live support. I'm an account manager, project manager, trainer, sales person, bug fixer and all round get it done guy.

ESL Teacher to adult learners.

ESL Teacher teaching a range of students from different countries in basic conversational English.

Full time teacher with ECC, Fukuoka. Duties involve teaching individual adult conversation classes and kids.

Part time teacher with the YMCA, Tenjin school teaching adult conversation classes, TOEFL.

Part time English teacher with Fukuoka Communication Centre (FCC), Hakata teaching adult conversation classes. FCC lessons include specific listening and writing skills.

Full time English instructor with NOVA in Tenjin (Shintencho and then IMS), Fukuoka. Duties involve teaching both low and high level students, general and special discussion classes and kids. Also Business and Travel English as well as TOEIC and TOEFL courses.

Web development at the University Of Technology, Sydney.

Technical Director at Monitor Interactive. Lead small development team. Responsibilities included writing functional and technical specifications for clients and internal projects, discussion papers and also technology presentations and evaluations of new software. As well as client liaison, external technical evaluation, recruitment and research.