Jim Rose Email & Phone Number

New York, NY, US

Kansas City, Missouri, US

Leading the Artisan teams responsible for coordinating the development and delivery of custom development solutions for a wide variety of clients using innovative technologies across a variety of platforms, applications, and programming languages.

Minneapolis, Minnesota, US

• Led all aspects of customer implementations, on-going Managed Services, and Customer Success. Partner with customers to design and implement innovative conversational and search solutions using AI technology, such as.
• Lead the production deployment of Wysdom’s first 2 U.S. customers while overseeing successful first year renewals
• Established customer success Key Performance Metrics and Customer health scorecards
• Developed client services onboarding best practices, estimation process, and managed services engagement model
• Established and maintained process for quarterly executive business reviews and program roadmaps reviews

Waltham, MA, US

• Responsible for program management, professional services and managed services engagements for one of NetCracker’s largest telecommunications accounts. Trusted advisor to customer’s senior management and participated.
• Headed daily operations of deployment team with 50+ employees
• Created services staffing model resulting in 20% utilization improvements and 15% reduction in travel expenses
• Managed $10 million in revenue annually
• Directly involved in over $15 million in new bookings

Redwood City, California, US

• Led professional services engagements for 5 platforms across multiple tier 1 operators. Spearheaded proposal development, recommend-pricing strategies, created organization, and structure for proposals and defined.
• Managed annual revenue in excess of $4 million
• Identified, pursued, and closed services bookings greater than $2 million annually
• Mentored and managed 10+ direct reports and led local recruitment

Redwood City, US

• Built and maintained strong customer relationships at various levels to manage expectations and influence future business opportunities. Ensured compliance with Sarbanes-Oxley and provided accurate revenue forecasting..
• Managed up to 6 projects simultaneously and over $15 million in revenue
• Managed multiple vendors ensured 3rd party contract compliance
• Played a key role in the improvement of program management office using methodology set forth by the Project Management Institute

Kansas City, Missouri, US

Maintained the project schedule and all ensure timely deliverables from all project resources. Developed project forecasting, actionable management reporting, and results reporting for revenue. Strategized with clients to identify project opportunity and develop a program roadmap. Authored project proposal and change requests.