Jim Royce Email & Phone Number

Huntsville, Tx, Us

Huntsville, Texas, United States

Houston, Texas

Director of Information TechnologyResponsible for the management and support of all IT systems for multi-site specialty healthcare organization focused on enhancing the lives of patients with diabetes. Key achievements:• Brought in new data and VOIP vendor, re-negotiated current contracts, implemented new IT strategies thus reducing the IT budget by $300,000 per year.• Dismantled in-house data center and migrated to a cloud-based, fully hosted environment including virtual desktops, file storage, SQL services, intranet, SSRS, SharePoint and Centricity Practice Solutions EHR avoiding $400,000 in capital expenditures.• Implemented call queues for an in-house call center and the Billing & Collections Department.• Directed the design and move of three care centers and corporate offices ensuring voice and data connectivity was uninterrupted and IT systems were in place and operational on time.• Launched patient portal solution to better serve our patient community and enhance patient experience.• Directed the transition of cloud-based data center service vendors ensuring do data interruptions for the organization.

SUPERVISOR OF SERVICE DESK AND DESKTOP SUPPORTAccountable for the management of a functional group through subordinate team leads and team members responsible for the Service Desk and Desktop Support needs of the entire University of Texas Medical Branch organization consisting of a 500 bed hospital, active medical and nursing schools, multi-billion dollar research community, 30+ outlying community based health clinics – all representing a workforce of approximately 10,000 employees.SENIOR SYSTEMS ADMINISTRATORRecruited to manage and administer Windows NT/2000/2003 network servers. Be able to integrate, test, install, and implement server configurations, as well as be able to tune systems parameters and adjust OS resources for optimal performance. In addition, be highly proficient in systems administration and design of network topology. Prepare system and user documentation. Stay current with new advancements in IT security, OS, and other applicable technologies. Possess the ability to choose the best solution to manage organizational needs with respect to efficiency and the best return on investment. Excellent organizational and documentation skills required for publishing user guides and systems documentation as part of the system administration.