Jim Parris Email & Phone Number

Greater Chicago Area

Rolling Meadows, Illinois

Brought on to create a middle layer of support for the Resale organization between customer service and developers, orchestrate issue resolution with Engineering teams, and prove the viability of a multi-tiered engineering support model. Developed and implemented a formal support flow for triage, analysis, and resolution of issues escalated from level one.

Milton Keynes, United Kingdom

Technical lead for internal tools, DevOps, SEO, and all web analytics, marketing, and third party integrations. Formulated technical requirements and provided developer support in executing on User Stories, including code reviews.Consolidated broadly scattered marketing and analytics efforts, with attention to compliance and performance standards, into a.

Milton Keynes, United Kingdom

Invited to the European division in order to implement eCommerce best practices and act as interim team lead for all aspects of the digital transformation of 14 EU sites to Hybris. Ensured all critical aspects of Continuous Integration, Agile approach, performance, security, system and application monitoring, and business analytics were in place on day.

Facilitate Officemax/Office Depot merger in technology selection and data migration. Provide input for establishing governance and policies, assist with migration efforts, conduct POCs, and evaluate emerging technologies for the combined Officemax/Office Depot eCommerce organizations.

Holistically monitored eCommerce environment, worked with merchants on technical end of promotions and issues, worked on special projects to build business value (sku expansion, real-time demanded sales reporting, etc). Supported all applications, configurations, systems, and business rules in ATG. Implemented and built tools/scripts to improve development.

Hoffman Estates, IL

Was among the first members of new operational team: the combined intake for all issues of the Online Business Unit whether it was raised as a software, infrastructure, security, or business concern. Monitored and built alerting on all infrastructure and applications, as well as all business metrics, which impact the online division. Owned, analyzed.

Track issues that are either major problems (or ones that get repeatedly kicked up from level 2 support) and write scripts/fixes to patch and/or track the issue until developers can build a more permanent fix into the next release. Track perf and error logs, both manually and by script. Also, push certain things to production: web apps, database changes.

It was difficult selecting a title - like the name says, yourITdept.com basically acts as an on-call IT department. What we did or specialized in depended a lot on who the client was and what they needed.Personally, I was an on-site person for two or three regulars in addition to the usual telecommuting and client visits. I did Everything went through.

Handled data entry and helped with new systems for administration of the practice, as well as miscellaneous IT support.Also was contracted to develop and execute a program to establish a school under the Illinois Private Business and Vocational Schools Act to found a training facility as part of the practice.

Beginning as a work-study position to help pay for school, I couldn't help but immerse myself in SILC, a college preparatory English (ESL) School. I, like many of the employees there, frequently stepped out of my prescribed role and took on responsibilities that floated near me. It was an excellent place to learn the value of teamwork in terms of keeping.

A temporary job, but one that I enjoyed very much. I had my first taste here of both corporate life and large-scale information technology implementation.