Operations Manager
Fitzsimmons Home Medical Equipment
Greater Chicago Area
Responsible for all management duties of center to include personnel, inventory management, marketing, medical billing, quality control and fleet maintenance. Quality control of all submitted claims to include checks for fraud, HIPAA violations, Inventory checks and personnel trainings. Ensure customer satisfaction by placing follow-up calls and submitting customer surveys. Source products from strategic partners and negotiate favorable terms and conditions according to company guidelines. Employee management and maintenance of personnel records, scheduling, interviewing, training and mentoring.Developed and launched ambitious marketing and sales initiatives to increase cash flow, profitability, and generate $1.5M in annual revenues.Sourced the best product lines and negotiated favorable terms for products and supplies that were adopted by the entire company by using KPI data and cross team collaboration.Drove a $324K increase in revenues in just under a year by aggressively capturing a greater market share, minimizing outstanding orders, and increasing customer base by 17 with a 5-fold growth in referrals.Established new business relationships, marketing programs, and delivery services across a variety of media platforms.