Nickolas R. Email & Phone Number

Chicago, Illinois, United States

Janesville, Wisconsin, United States

⦁ Delivered high performance by exceeding performance on KPIs by an average of 10%.⦁ Selected to assist in a side project to provide excellent customer service by working on reports of packages that were never delivered to customers.⦁ Selected to assist in a hybrid position of spending part of the day doing inbound calls and the other part of the day.

Reno, Nevada, United States

• Effectively leverages multitasking skills to maintain Customer Service Representative responsibilities below while providing training for new hires and tenured call reps.
• Reduced new hire to live call transition by 50% by overhauling the training protocol to be more efficient and effective.
• Develops confident teams that exceed KPIs through targeted feedback tailored to individual performance.

• Improved team efficiency and reduced downtime by providing tools and guidance for common issues.
• Delivered high performance and reliability by exceeding absenteeism, adherence, and shrinkage stats.
• Maintained excellent relationships with clients by exceeding on monthly surveys.

Rock Falls, Illinois, United States

• Increased potential revenue by collecting patient information and analyzing customer needs.
• Ensure insurance coverage by carefully analyzing information on billing and setup paperwork.
• Provided outcome-based solutions for our physician referral sources and existing patient population.

Rock Falls, Illinois, United States

• Increased potential revenue during interactions with patients by completing questionnaires.
• Maintained excellent customer relationships during deliveries and setups.
• Maximized efficiency with daily routes and schedules by mapping direct routes before starting routes.