Jim Petersen Email & Phone Number

Herndon, Virginia, United States

Greater New York City Area

ETO administration, automation, testing of new featuresUsing Watir, Selenium and Ruby to automate workflows and data entry between ETO database and NY City agency websites.Automating testing of new ETO features purchased by America Works.

228 East 45Th Street, New York, Ny 10017

• Developed requirements to facilitate move to Sugar CRM from a case management software system.• Managed 3 technical (Help Desk) employees. • Developed requirements and design for various IT projects and coordinated with vendors to manage costs saving approximately $60k per year from prior budget. Presented designs to upper management for approval.• Developed custom software to automate several business processes saving approximately 10 man hours per week.• Developed several custom business reports using Crystal Reports software.• Administrator for ETO, a case management software system and Lab Tech, a Help Desk application.

Piscataway, Nj

Contract consultant in both Site Support and test area. Site Support responsibilities included trouble shooting any problems that originate from Help Desk, working with developers to verify problems, and acting as liaison between Help Desk and development.● Led effort to automate testing of MGI interface to SMS/800 using SilkTest automation tool. This effort saved project approximately 1200 man hours of manual testing per release ((2 releases per year).● Verified client implementation of SCP interface to SMS/800.● Verified client implementation of MGI interface to SMS/800.

Led testing group of approximately fifteen product testers. Coordinated assignments, tracked progress and reported testing progress to management. Responsible for testing customer developed software systems that interfaced with SMS/800. Responsible for trouble shooting system problems reported to Help Desk. Involved in all aspects of SDLC.Instrumental in the development of automated testing strategy and introduction of testing tools. Test group decreased in size from ten to five and finally two due to down sizing. Test automation maintained system quality in the face of decreasing personnel. The automation effort covered three user interfaces (3270, Web based and SQL) and two machine based interfaces for the SMS/800 System.Led team of ten testers using SilkTest to develop regression and load testing scripts for testing the web based user interface. Integrated scripts from an in-house testing tool based on TCL, SilkTest scripts and shell scripts, which was used for regression testing other user and machine interfaces. Maintained approximately 1200 SilkTest scripts and 1500 TCL scripts.Contributed scripts to attempt overload of network for developing Service Assurance procedures. Baseline system values were obtained, bottlenecks were identified and changes were made.Coordinated and tested several interfaces with clients. Companies such as AT&T, Sprint, and Verizon as well as smaller companies developed their own systems that could interface with SMS/800. Each system had to be tested with SMS/800 to verify that there were no inconsistencies in the exchange of data. The systems were connected using VPN. Developed and executed individual test plans for each company. Tests were conducted to verify the loads on the network. Testing verified that the incoming data would not damage the SMS/800 system.Led testing of web based user interface.Designed, implemented and maintained lab-to-lab testing environment at the Piscataway location.

Held a variety of positions with increasing levels of responsibility in software testing. Progressed from tester to lead tester while part of group of twenty-five testers.

My responsibilities included: automation of regression test cases, verification of back end using SQL, Shell scripting and Perl. Verification of priority interface between SMS/800 and SCP nodes.● Led effort to automate testing of MGI interface to SMS/800 using VBScript and TCL along with Silk Test and QTP automation tools. This effort saved project approximately 1200 man-hours of manual testing per release (2 releases per year).● Verified client implementation of SCP interface to SMS/800 using Shell scripting, Perl scripting and SQL queries.● Verified client implementation of MGI interface to SMS/800 using Shell scripting, Perl scripting and SQL queries..

Ms, Computer Science

Course work to achieve Masters in Computer Science.

Ma, Teaching Science

Course work to achieve Masters in Teaching Science.

As, Computer Science

Course work to achieve Associate in Computer Science.

Education record

Bs, Biology And Chemistry