Customer Support for DUV & YS systems

• Expanded region adding employees, field offices and customers• Increased in P&L size• Continue all previous responsibilities in expanded role

Personnel Leadership• Managed largest US field team that spans multiple offices and team managers• Created a collaborative leadership team through new business tools and training• Developed recruitment process and strategy for the US field• Built integrated and effective organization by hiring and mentoring team managers• Sponsored the creation of nine-month training program for newly hired college graduatesSales Leadership• Negotiated worldwide service contracts• Executed technical projects to enable market share wins • Identified and implemented local sales effort for underserved customer segment• Developed unique sales and customer support strategies to serve large customer density • Extensive domestic and international travel to support sales and customer support activitiesFinancial & Business Logistics• Managed largest field team P&L in the US• Key contributor or leader of world-wide business initiatives• Developed business analytics tools to aid in resource management

• Primary technical and managerial contact for a large worldwide customer• Responsible for project delivery, technical solution architecture and financial outcomes• Directly managed a team of engineers

• Provided direct technical support to customers (to enable them to test their products on Teradyne testers)• Created custom solutions using both hardware and software• Awarded best technical paper at Teradyne User Group conference